Observe.AI Reviews in May 2025: User Ratings, Pros & Cons

"The Observe AI tool has been of great help in driving improvement in customer experience."

What do you like best about Observe.AI? The Observe AI tool has helped me greatly in reducing the time that I take to evaluate the calls, the moments that pinpoint the exact time that a key aspect of the interaction was completed as well as the transcript decreases the possibility of having to relisten if I forgot to highlight something on the call. The Analyze tab helps me to track an agents trend based on the words spoken on a call, which can then be "nipped in the bud" during coaching ...

"We´re successful with speech analytics from Observe, today and very proud of the teamwork built."

What do you like best about Observe.AI? The presentation of the project, the onboarding process, support 24/7, cutting edge technology, CSM team, and the availability, and service of the whole Observe team. What do you dislike about Observe.AI? Escalations to India´s team take long times. What problems is Observe.AI solving and how is that benefiting you? Agility, coverage improvement to monitor QA, flexibility to monitor different fronts of interest in the campaings with moments, Observe ...

"Love the advance approach to Quality Management through powerful use of AI."

What do you like best about Observe.AI? Very intuitive tool, and great partnership with Observe AI. What do you dislike about Observe.AI? I wish the machine learning process was faster :) Recommendations to others considering Observe.AI: If your leads are overwhelmed with day to day operations that make consistent QM an issue, Observe AI has helped us identify opportunities for efficiency and QM. What problems is Observe.AI solving and how is that benefiting you? With Observe AI we will be ...

"QC Analysis"

What do you like best about Observe.AI? Delivery of attentive and friendly client support. What do you dislike about Observe.AI? Incorrect transcription of proper nouns. Recommendations to others considering Observe.AI: Observe AI executives are engaged and fully committed. They sincerely desire to meet your business needs. What problems is Observe.AI solving and how is that benefiting you? Rebuttals have decreased substantially. Analysts are delivering evaluations quickly and efficiently.

"Extremely excited and pleased with ObserveAI"

What do you like best about Observe.AI? ObserveAI provides several other enhancements and tools that most speech analytic systems do not have the capabilities or desire to provide. A one stop shop for everything needed for Quality and Operations needs. Absolutely love the passion and desire from the vendors developers and sales managers to make this a more attractive system. Several new features done in a short period of time What do you dislike about Observe.AI? No complaints thus far. ...

"Demonstrated focus on CX from Day 1"

What do you like best about Observe.AI? Dedicated team and process. Alignment to our needs and goals from the beginning. We may not be their biggest clients but they treat us like we are. We do not feel like they are a vendor, but a true partner that is aligned with our goals and needs. The implementation process was by far one of the most efficient and thorough we have had with a partner/vendor. What do you dislike about Observe.AI? Product is still growing. While I wish everything I want ...

"Awesome Product"

What do you like best about Observe.AI? That you can view the transcript and see the moments right on the call without having to flip between multiple screens or listen to a long recording to find what you are looking for. With the new QA forms this is even better and cuts evaluation time down by more than half! What do you dislike about Observe.AI? That the Ai is not yet sophisticated enough to accurately translate somethings. Also that the logic for the moments does not include 'or' logic ...

"Great communication and repore with my account manager has allowed the continual use and success."

What do you like best about Observe.AI? Open communication with my account managers allows me to bounce ideas and get upgrades implemented quick and efficiently. The amount of calls I am able to listen to in a week allows me to have real time conversations with my reps in hopes of prepping them for a better for the next call. Another great feature is the ability to connect the scorecard to the call, I find this to be particularly important because it is key for and agent to know what areas ...

"Innovative Voice AI Tool that is revolutionizing how calls are examined, graded and coached"

What do you like best about Observe.AI? With Observe. AI, we have found a great partner to do business with. The ease of implementation, how easy it is to work with them and how quickly the tool can be integrated with other solutions are value adding points we treasured. The best part is the moments feature, which is super easy to use and very user friendly. The AI aspects come to live when you see the auto suggest feature built-in within the moments, which identifies what sentences and key ...

"Observe AI Review"

What do you like best about Observe.AI? I liked the moments feature and being able to see trends based on that. What do you dislike about Observe.AI? The calls have no video when you play them back and blocks out all numbers related to the customers we service. What problems is Observe.AI solving and how is that benefiting you? Outside of the moments, and reports feature there are no other benefits that we would use. I also like the ability to customize my call quality form.