Observe.AI Reviews in May 2025: User Ratings, Pros & Cons

"The platform is very complete and easy to use."

What do you like best about Observe.AI? That I have these "moments" that I can use to find exactly what I'm looking for when it comes to find trends, and I can adjust them with the LOB talk-off, basically, do my own verbiages according with our calls. Audits are easier and faster. I have the call transcriptions right there in the same screen, and they are very accurate. Everything is right there, the platform is very easy to use. What do you dislike about Observe.AI? For my LOB we are still ...

"For me using the Observe.AI is the fastest way of evaluate my Agents."

What do you like best about Observe.AI? That all the information you need is in one page. i like the way i can handle my calls, they way its organize , and the way its show me what i need to find and how i like it. is the most important program right now for us. because it has everything we need to do our job. What do you dislike about Observe.AI? So far nothing.i like everything. for me is good. i think that this program makes things better than before. Recommendations to others ...

"Great app"

What do you like best about Observe.AI? The ease of listening to parts of calls. What do you dislike about Observe.AI? I do not dislike it because so far it has covered my needs. Recommendations to others considering Observe.AI: I recommend using it because it is a complete tool where I can evaluate all kinds of calls and carry out specific searches. in the same way, read directly the conversation of agent and consumer What problems is Observe.AI solving and how is that benefiting you? I ...

"I am enjoying discovering all the features and capabilities that are offered on the Platform."

What do you like best about Observe.AI? I like the ability to target and identify instances. The platform tracks 100% of the data. The filters allow to target that data and identify trends and other points of interest quickly and easily. The visuals such as the timelines and transcripts allows a complete and quick view all in one place. What do you dislike about Observe.AI? There are still many aspects of the platform that are manual that if they could be automated to an extent, would ...

"Very organized and easy to use"

What do you like best about Observe.AI? It is a very organized and friendly to use software. What do you dislike about Observe.AI? Sometimes the transcription is not as accurate. What problems is Observe.AI solving and how is that benefiting you? As a team, we're able to make sure agents are following the proper compliance process when assisting customers.

"Observe.AI is very user friendly. The work flow is well organized."

What do you like best about Observe.AI? I love that I can listen to the call, I can read what the consumer said and submit the evaluation in the same system. What do you dislike about Observe.AI? I don't like wrong redaction. For example: when it redact account number, phone number, and any other type of number. Recommendations to others considering Observe.AI: I recommend to use Observe.AI because because your job can become easier. What problems is Observe.AI solving and how is that ...

"n/a"

What do you like best about Observe.AI? Being able to jump to different areas of a call. What do you dislike about Observe.AI? Not being able to filter clients properly. What problems is Observe.AI solving and how is that benefiting you? Disclosure discrepancies

"Easy QA and Voice Analytics Platform at your fingertips"

What do you like best about Observe.AI? Easy to set up and easy to use QA and speech analytics platform. Great team to work with and customise for use cases for each client What do you dislike about Observe.AI? Transcription accuracy when handling regional dialects is lower than when calls are in English but the comparitive scores are higher than other tools What problems is Observe.AI solving and how is that benefiting you? We are solving FCR, NPS increase and identifying opportunities on ...

"Enhance your Quality and Business review process!"

What do you like best about Observe.AI? Extremely easy to use. Set up and training were quick and efficient. The system allows us to do more than standard quality review. We are able to build moments to look at our business processes with the same eyes as our customer interactions. Customer Support is professional and top notch. Reliability is consistent with great contingency. If ever there are issues we are notified quickly. So far no outage issues. What do you dislike about ...

"Very Intuitive and User Friendly Tool"

What do you like best about Observe.AI? Its User Interface and Customer Service. Fairly strong AI Engine Fastest Speed to tool deployment across all the vendors Tool is pretty inituitive to use and can be used by People who have no Analytics background at all to cater to their needs. Team is great, full of energy and always ready to help. What do you dislike about Observe.AI? 1) On Prem Setup is not available, which becomes little tricky to manage at times. 2) Very Limited Language ...