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Observe.AI offers custom pricing plan
Observe.AI is hailed as a valuable tool for enhancing call center operations. Users appreciate its user-friendly interface and advanced features that simplify call analysis and feedback provision. The ability to pinpoint specific areas for improvement, download calls, and integrate with other systems is lauded. While some users mention minor drawbacks like ...Read more
Provides comprehensive breakdown of call aspects for coaching and meetings.
Advanced intelligence for call analysis, including specific word searches.
User-friendly interface that is easy to navigate and share data.
Constantly monitors agent work to enhance coaching and service quality.
System still needs to recognize Spanish for broader customer coverage.
Training AI can be time-consuming before full functionality.
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Showing 161-170 out of 197
AU
Anonymous User
11/27/20
"One of the best Quality AI systems in the market!"
What do you like best about Observe.AI? One of the best Quality AI systems in the market! What do you dislike about Observe.AI? I would love the the information to be exportable What problems is Observe.AI solving and how is that benefiting you? Observe.AI. facilitates time conservation when auditing calls.
OE
Oscar E
11/24/20
"Observe.ai works for our data-driven quality assurance team and customer-centric call center."
What do you like best about Observe.AI? The top two things that our teams place value on are the Moments Scorecards and the Analyze function. We have moments created not only for our QA teams but also for supervisors and other internal stakeholders in other departments to retrieve data on the custom moments we've created. The Analyze function is used by multiple roles within Customer Service to track ad-hoc changes, new moment verbiage, and to expand R&D insights for caller experience and ...
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AU
Anonymous User
11/19/20
"No Comparison"
What do you like best about Observe.AI? From sales to implementation. From speech translation to coaching. Observe outperforms all competitors What do you dislike about Observe.AI? No complaints with observe at all. excellent organization. Recommendations to others considering Observe.AI: Compare the sentiment and speech to text to others. Then compare how you would partner with observe vs others. What problems is Observe.AI solving and how is that benefiting you? Speech to text and the ...
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WB
William B
09/28/20
"Observe.AI review"
What do you like best about Observe.AI? The time breakdowns. It helps locate certain area of the call better. What do you dislike about Observe.AI? Nothing. Its a great system and I enjoy using it on a daily basis. Recommendations to others considering Observe.AI: Observe.AI is a great user friend program . What problems is Observe.AI solving and how is that benefiting you? Instead of re-listening to the call, can just read it.
AU
Anonymous User
09/10/20
"I am happy with aspects of the product but feel some features need to be added to improve it."
What do you like best about Observe.AI? The Moments feature makes it easy to visualize the different parts of a call at a glance. What do you dislike about Observe.AI? There's no simple way to export data for reporting purposes. What problems is Observe.AI solving and how is that benefiting you? It's helped to solve the problem of the limited amount of calls we can get information about with a manual review process.
SB
Sean B
09/08/20
"Observe.AI is easy to navigate through."
What do you like best about Observe.AI? Observe.AI is helpful because it is easy to locate the information you are looking for. What do you dislike about Observe.AI? I haven't found anything to dislike about observe.AI What problems is Observe.AI solving and how is that benefiting you? I am able to locate the information im looking for and also able to read the conversation between a customer and our agent. that is a nice benefit.
AU
Anonymous User
09/08/20
"MARS SURVEY"
What do you like best about Observe.AI? I love the fact that it transcribes calls. I also love the different filter options. It makes it streamline and easy to find the types of calls you need. What do you dislike about Observe.AI? its hard to get a hold of anyone for help. Or its hard to understand what we can get help with. When we reach out to our contact, sometimes the issue will be something he can help with or he will tell us it is IT ... hard to determine the ...
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AU
Anonymous User
09/07/20
"Excelent expercience"
What do you like best about Observe.AI? We have the recording and the form to complete the evaluation in the same place so, we don't have go to another place to completed. What do you dislike about Observe.AI? So far, I haven't find anything that is not helpful for me. Recommendations to others considering Observe.AI: NO comments What problems is Observe.AI solving and how is that benefiting you? The fact that I don't have to complete the form all over again if I have made a mistake, I just ...
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RA
Romer A
09/07/20
"It makes my job easier"
What do you like best about Observe.AI? It allows me to go straight to specific parts of a call and focus on whatever part I prefer to listen. What do you dislike about Observe.AI? It takes several hours for calls to appear and in some cases all calls are not showing. Recommendations to others considering Observe.AI: It takes a couple days to get familiar with the way Observe AI works, so just relax and navigate through it. What problems is Observe.AI solving and how is that benefiting ...
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AU
Anonymous User
09/07/20
"I feel like its no very reliable."
What do you like best about Observe.AI? the one thing I like best is the transcription even though they are not 100% accurate. What do you dislike about Observe.AI? I dislike the default dates are not the most recent, I dislike how sometimes not all inbound calls appear, I also dislike how when looking for an account you have to reload the page in order for it to be located. What problems is Observe.AI solving and how is that benefiting you? its very beneficial that the SSN and card/banking ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
