Observe.AI Reviews in May 2025: User Ratings, Pros & Cons

"Recommendation"

What do you like best about Observe.AI? I like being able to see results within seconds and the ability to drill down to the granular detail What do you dislike about Observe.AI? Not being able to sort by columns for all filters. For instance on the Leaderboard you can only sort by certain headers. As you add columns you still can't sort Recommendations to others considering Observe.AI: The team at Observe AI was a true delight to work with. They were very assessible and willing to assist ...

"Insightful & informative for business operations"

What do you like best about Observe.AI? Observe AI provides us with a really good search capability. Whether you’re searching for a good call to use for a call calibration, trying to identify a theme with a particular product, or trying to find customers who complain, there are lots of options. As more and more calls are included in the tool, our data and the power behind that data expands. What do you dislike about Observe.AI? We haven’t gotten to the point where we can leverage it yet to ...

"Really amazing tool that can generate tons of insight which is very useful for the bussiness"

What do you like best about Observe.AI? i like how we can customize the moments created and see a quick insight using the scorecard dashboard. What do you dislike about Observe.AI? i dont like how the date is formatted in raw data, it give us a hard time to manage the data. What problems is Observe.AI solving and how is that benefiting you? we have done AHT analysis and Sales Use Case and it help us to save more money for the business

"insightful, detailed, a whole new world of analytics., focused view on defined moments. Great Tool"

What do you like best about Observe.AI? being able to plot moments on calls to track instances., we are able to pick up larger sample to review., focused coaching session setup., dashboard for both TL and Agent and now showing trends as historic view. Seems like a one stop shop for everything. What do you dislike about Observe.AI? Need some refinements that we have already discussed with the Observe team and are at play. I think making if more 'Eye Friendly" with some color and graphs would ...

"Quality Insights of Tomorrow"

What do you like best about Observe.AI? User interface really leans towards usability and simplicity. This makes it easier for everyone to navigate on! It really focuses on end user experience. What do you dislike about Observe.AI? Metadata should be readily available from the get go to avoid back and forth conversation regarding what info is required to make OAI a one stop shop for all insights needed Recommendations to others considering Observe.AI: Observe AI has tremendous amount of ...

"Excellent quality management tool"

What do you like best about Observe.AI? 100% of the calls are recorded. The transcriptions are better than expected. The search-ability in the platform is user friendly and quick to find calls. The moments feature is very useful in finding trends. What do you dislike about Observe.AI? Deactivated agent calls are not saved. We have high turnover in our department so this presents a challenge. Recommendations to others considering Observe.AI: Best in the market for quality management. Top ...

"Successful Year 1 with Observe AI"

What do you like best about Observe.AI? 100% of calls (for active accounts) are recorded which is amazing - the last software we used was not this reliable. We made the switch in January 2020 and it couldn't have been more perfect timing right before the COVID-19 pandemic. Observe allowed me to keyword search the amount of calls we were getting pertaining to COVID in a quick and easy timeframe. I've never had the ability to do this before and we now can get so much more information from our ...

"Overall great program with many beneficial features to improve QA"

What do you like best about Observe.AI? A very interactive and visually friendly system that has a lot of bells and whistles. Able to capture many aspects of the quality program we have in place for our employees. The company is very easy to work with and has a great understanding of what was needed without actually needing to know every aspect of our business. What do you dislike about Observe.AI? Not many downloadable reports allowing performance evaluations of the team as a whole. Needs ...

"The support has been phenomenal. They are always there when needed."

What do you like best about Observe.AI? How involved they are with your usage. The time that they are willing to put in ensuring that the product is a great fit and benefiting you is awesome! Observe doesn't just care that you're a customer, they care that Observe is helping you grow your business. What do you dislike about Observe.AI? Some glitches with the system have set us back a little bit/taken a bit of time to troubleshoot. Recommendations to others considering Observe.AI: Get it - ...

"Observe.AI Review"

What do you like best about Observe.AI? Love having the ability to track down obscure customer insights and am excited to get up and running with the QA evaluation forms. What do you dislike about Observe.AI? The transcriptions could perhaps be a bit more accurate and would like to have both "and" and "or" logic for the moments. What problems is Observe.AI solving and how is that benefiting you? We are surfacing hard-to-find customer insights and improving our QA process.