Observe.AI Reviews in May 2025: User Ratings, Pros & Cons

"QC team lead"

What do you like best about Observe.AI? The transcription and able to locatecall What do you dislike about Observe.AI? There are no dislikes to the systemgreat. Recommendations to others considering Observe.AI: Awesome navigation and word search. What problems is Observe.AI solving and how is that benefiting you? It gives the call in a quick process and makes the grading simpler.

"Easy QA"

What do you like best about Observe.AI? The Observe AI team is extremely hands on and eager to assist you in getting the most out of their program. The ability to share evaluations, coaching, comments, and the call itself all in one place is both beneficial for agents and time saving for the analyst. What do you dislike about Observe.AI? Inaccuracies in the call transcripts would be my biggest complaint, as it results in the 'moments' not always reflecting accurate percentages and a lot of ...

"Ingenious & Informative"

What do you like best about Observe.AI? I like that we have available access to members of the Observe AI. Initially, I was a bit lost and they took the time to hold a few conference calls to provide some clarity about the work flow and truly explain the purposes of each tab. I like the transcription of the calls along with listening to the call as proof that the agents actually stated these words or did not follow call guide protocol becasue its recorded. What do you dislike about ...

"Excellent platform and communication"

What do you like best about Observe.AI? An easy to use interface, making grading and coaching easier What do you dislike about Observe.AI? Language translation would be an added bonus Recommendations to others considering Observe.AI: Reach out to your RM as their communication is excellent! What problems is Observe.AI solving and how is that benefiting you? Working out how to pull our info with an API call into other platforms, we've been able to provide a faster workflow to grading however

"Great product to help with my daily QA"

What do you like best about Observe.AI? The most helpful thing is that you can see where the audio/speech starts and ends for both the agent as well as the caller. I think it's super easy to use. You can make your own scorecards. I like that it syncs with Talk Desk. You can also customize what you need. The developer team checks in with our team to be sure that we have everything that we need, as well. When listening to the calls, there are little to no glitches, so it's super effective for ...

"Speech analytics technology to ease the day to day monitoring."

What do you like best about Observe.AI? Easy to use, user friendly, customizable and reports are graphic. What do you dislike about Observe.AI? Somehow the system does not transcribes accuratelly 100% of the call, there isn't an option to separate caller from receiver yet (however it's one of the improvements we want to see soon.) the implementation could be more smooth What problems is Observe.AI solving and how is that benefiting you? Evaluate 100% of calls and make the feedback in ...

"Increase customer experience, first call resolution and bundled sales while decreasing AHT"

What do you like best about Observe.AI? * Easy to use platform * Installation and implementation is days not weeks * Speed and flexibility in creating "moments," which is the base for the scoring * The benefit is limited to the imagination * Every single calls is "graded" through EVALUATIONS module * Seconds to find a call (s) to handle an escalation * A compelling scoreboard and leaderboard where there is NO subjectivity What do you dislike about Observe.AI? There is nothing that I ...

"The "Analyze" feature has changed the way we audit calls"

What do you like best about Observe.AI? Two features: Analyze and Explore. I do like both features because it helps a lot with the efficiency and accuracy when capturing what both (Customer and Agent) are saying. What do you dislike about Observe.AI? When switching over different teams, the filters do not keep/stay selected. What problems is Observe.AI solving and how is that benefiting you? Negative sentiment from Customers, incorrect payment procedures, Agents not using scripts for ...

"API doc of Observe"

What do you like best about Observe.AI? The clarity and precise of the API documentation is quite good. It is easy for testing and implementation in Postman and other Python environment. Following the API doc steps, it is very easy to set up the test API. What do you dislike about Observe.AI? No error examples are in the API. It can be helpful to list several error code or the range of fields. This will further help avoiding errors in deployment. Recommendations to others considering ...

"The translation is not 80% correct."

What do you like best about Observe.AI? It helps to improve the way that we evaluate the call What do you dislike about Observe.AI? The translation is not 80% correct. we need a quick report the same day Recommendations to others considering Observe.AI: Can we have the option to export the reports into Excel What problems is Observe.AI solving and how is that benefiting you? We are reporting by Snippet report in Obseve.AI