Observe.AI Reviews in June 2026: User Ratings, Pros & Cons
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Observe.AI Reviews & Ratings
Spotsaas Editor’s POV
Observe.AI is hailed as a valuable tool for enhancing call center operations. Users appreciate its user-friendly interface and advanced features that simplify call analysis and feedback provision. The ability to pinpoint specific areas for improvement, download calls, and integrate with other systems is lauded. While some users mention minor drawbacks like ...Read more
Observe.AI pros and cons
Provides comprehensive breakdown of call aspects for coaching and meetings.
Advanced intelligence for call analysis, including specific word searches.
User-friendly interface that is easy to navigate and share data.
Constantly monitors agent work to enhance coaching and service quality.
System still needs to recognize Spanish for broader customer coverage.
Training AI can be time-consuming before full functionality.
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Showing 131-140 out of 197
AU
Anonymous User
06/23/21
"Very Good Experience"
What do you like best about Observe.AI? They go the extra mile to help their clients during the setup. What do you dislike about Observe.AI? Complex pulling information for our 3rd party tech to Observe AI. What problems is Observe.AI solving and how is that benefiting you? Call center performance review and overall insight to customers.
AU
Anonymous User
06/23/21
"Very Good Experience"
What do you like best about Observe.AI? They go the extra mile to help their clients during the setup. What do you dislike about Observe.AI? Complex pulling information for our 3rd party tech to Observe AI. What problems is Observe.AI solving and how is that benefiting you? Call center performance review and overall insight to customers.
AU
Anonymous User
06/22/21
"Value Added Service"
What do you like best about Observe.AI? We love have all calls transcribed at our finger tips. It has increased productivity. What do you dislike about Observe.AI? Would love to have a search box when I forget where to find information. What problems is Observe.AI solving and how is that benefiting you? Our productivity has increased. We can easily search through all our calls for key words and quickly identify all agents involved. It is has been life changing in the way we review calls.
AU
Anonymous User
06/22/21
"Value Added Service"
What do you like best about Observe.AI? We love have all calls transcribed at our finger tips. It has increased productivity. What do you dislike about Observe.AI? Would love to have a search box when I forget where to find information. What problems is Observe.AI solving and how is that benefiting you? Our productivity has increased. We can easily search through all our calls for key words and quickly identify all agents involved. It is has been life changing in the way we review calls.
AU
Anonymous User
05/24/21
"Easy to use. it is like a one stop shop."
What do you like best about Observe.AI? All the information you need about a call is in one place. No need to search other apps. What do you dislike about Observe.AI? Not able to see calls immediately. can only see calls from days ago. Recommendations to others considering Observe.AI: It's a one-stop-shop. You can open up the app and complete various tasks. In addition, you can view all the qualities and or opportunities for improvement in one app. What problems is Observe.AI solving and ...
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RM
Raquel M
04/14/21
"Great Tool!"
What do you like best about Observe.AI? I enjoy the mood portion; this helps us know what we need to improve on, and the scorecard is a great feature. I find it very helpful that there is a coaching option as well. What do you dislike about Observe.AI? This isn't a dislike, but I would like the option to be able to have two scorecard options in one. A call that is maybe five minutes or so, then gets transferred the scoring, then goes in the name of the last person. What problems is ...
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CE
Cheyenne E
04/14/21
"Ingenious & Informative"
What do you like best about Observe.AI? I like that we have available access to members of the Observe AI. Initially, I was a bit lost and they took the time to hold a few conference calls to provide some clarity about the work flow and truly explain the purposes of each tab. I like the transcription of the calls along with listening to the call as proof that the agents actually stated these words or did not follow call guide protocol becasue its recorded. What do you dislike about ...
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MB
Melanie B
04/14/21
"Easy QA"
What do you like best about Observe.AI? The Observe AI team is extremely hands on and eager to assist you in getting the most out of their program. The ability to share evaluations, coaching, comments, and the call itself all in one place is both beneficial for agents and time saving for the analyst. What do you dislike about Observe.AI? Inaccuracies in the call transcripts would be my biggest complaint, as it results in the 'moments' not always reflecting accurate percentages and a lot of ...
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GH
Gwendolyn H
04/14/21
"Why I like Observe Ai"
What do you like best about Observe.AI? Since we have joined in with Observe Ai, we have seen a tremendous decrease in rebuttals from agents. I also appreciate that it has the capabilities to add coaching notes. There is nothing like being able to go in and verify that your team leads did actually have a conversation with the agent. I appreciate their adaptability as well. For example, there is a function where you can notate the agents' action plan, which will be a great tool to hold the ...
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RM
Raquel M
04/14/21
"Great Tool!"
What do you like best about Observe.AI? I enjoy the mood portion; this helps us know what we need to improve on, and the scorecard is a great feature. I find it very helpful that there is a coaching option as well. What do you dislike about Observe.AI? This isn't a dislike, but I would like the option to be able to have two scorecard options in one. A call that is maybe five minutes or so, then gets transferred the scoring, then goes in the name of the last person. What problems is ...
Read more
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].