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Observe.AI offers custom pricing plan
Observe.AI is hailed as a valuable tool for enhancing call center operations. Users appreciate its user-friendly interface and advanced features that simplify call analysis and feedback provision. The ability to pinpoint specific areas for improvement, download calls, and integrate with other systems is lauded. While some users mention minor drawbacks like ...Read more
Provides comprehensive breakdown of call aspects for coaching and meetings.
Advanced intelligence for call analysis, including specific word searches.
User-friendly interface that is easy to navigate and share data.
Constantly monitors agent work to enhance coaching and service quality.
System still needs to recognize Spanish for broader customer coverage.
Training AI can be time-consuming before full functionality.
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Showing 121-130 out of 197
RB
Roxy B
07/27/21
"QA Scorecards"
What do you like best about Observe.AI? QA Scorecards has improved time spent for completion What do you dislike about Observe.AI? need more training slides for the agents sides Recommendations to others considering Observe.AI: Save time and more visibility into data and quality of agents What problems is Observe.AI solving and how is that benefiting you? QA Scorecards has improved time spent for completion. Reporting on moments.
AU
Anonymous User
07/27/21
"Amazing company with helpful staff! So easy to use"
What do you like best about Observe.AI? The automation of the system and ease of use What do you dislike about Observe.AI? the complexity and time of building moments, if I must give feedback What problems is Observe.AI solving and how is that benefiting you? We have used the system to help diagnose issues within the team
MH
Megan H
07/27/21
"Celebrate Observe.AI!"
What do you like best about Observe.AI? Observe helped us to well, quite literally, observe our agents at a detailed and birds-eye-view level. It's helped us gain insightful knowledge of issues and findings we may not have known about previously through the Scorecard feature. There, we can get a good idea of what's happening across the board for our team. The individual scorecard evaluations are simple to navigate, and filling them out is a no-brainer. The leaderboard to see how performance ...
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KP
Karan P
07/27/21
"Everything you need in a QA system"
What do you like best about Observe.AI? We evaluated a lot of platforms and decided on using Observe.ai. They have an easy-to-use platform, a simple pricing model, helpful support & guidance from the team after the sales hand-off, and straightforward integrations. Overall, an excellent experience, and I would highly recommend them for a QA platform. What do you dislike about Observe.AI? Nothing as of now - they have met or exceeded our expectations. Recommendations to others considering ...
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AS
Aracely S
07/27/21
"User friendly"
What do you like best about Observe.AI? Easy to capture and identify department trends along with a breakdown of missed opportunities What do you dislike about Observe.AI? System errors when a new change is in effect makes it difficult to continue regular work duties What problems is Observe.AI solving and how is that benefiting you? Customer Satisfaction and Process Adherence being captured allows the department to acknowledge and improve on Soft Skills
MP
Michael P
07/15/21
"Observe AI is easy to use and is pretty intuitive"
What do you like best about Observe.AI? I like the ability to create moments to pinpoint specific areas to focus on the call. What do you dislike about Observe.AI? I don't have much that I dislike about it. What problems is Observe.AI solving and how is that benefiting you? Being able to identify coaching opportunities quickly. It's a great tool to keep agents accountable for following script and staying compliant.
VR
Veronica R
06/28/21
"Very pleased with Observe.AI!"
What do you like best about Observe.AI? An easy-to-use system, and all the information I need on one screen! It makes it easy to work quickly and efficiently using Observe.AI. I love having a platform that allows me to do the majority of my work off of one screen without having to juggle mutiple sites at one time. This makes me a more efficient worker and allows me to focus more on the task at hand. The customer service that Observe.AI provides has been very instructive and useful, they ...
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AU
Anonymous User
06/24/21
"Relationship built upon understanding of business needs and ability to meet business wants"
What do you like best about Observe.AI? Partnership and collaboration to talk through questions and work the problem not solve the problem What do you dislike about Observe.AI? Needs color a lot of grey scale, black on white typing Recommendations to others considering Observe.AI: What questions are you NOT asking that OAI can answer What do I not know What problems is Observe.AI solving and how is that benefiting you? Getting data to change buiness
AU
Anonymous User
06/24/21
"Relationship built upon understanding of business needs and ability to meet business wants"
What do you like best about Observe.AI? Partnership and collaboration to talk through questions and work the problem not solve the problem What do you dislike about Observe.AI? Needs color a lot of grey scale, black on white typing Recommendations to others considering Observe.AI: What questions are you NOT asking that OAI can answer What do I not know What problems is Observe.AI solving and how is that benefiting you? Getting data to change buiness
AU
Anonymous User
06/23/21
"Very Good Experience"
What do you like best about Observe.AI? They go the extra mile to help their clients during the setup. What do you dislike about Observe.AI? Complex pulling information for our 3rd party tech to Observe AI. What problems is Observe.AI solving and how is that benefiting you? Call center performance review and overall insight to customers.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
