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Observe.AI offers custom pricing plan
Observe.AI is hailed as a valuable tool for enhancing call center operations. Users appreciate its user-friendly interface and advanced features that simplify call analysis and feedback provision. The ability to pinpoint specific areas for improvement, download calls, and integrate with other systems is lauded. While some users mention minor drawbacks like ...Read more
Provides comprehensive breakdown of call aspects for coaching and meetings.
Advanced intelligence for call analysis, including specific word searches.
User-friendly interface that is easy to navigate and share data.
Constantly monitors agent work to enhance coaching and service quality.
System still needs to recognize Spanish for broader customer coverage.
Training AI can be time-consuming before full functionality.
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Showing 111-120 out of 197
MS
Michael S
12/02/21
"Unrivaled levels of insight to our customer interactions!"
What do you like best about Observe.AI? The best aspect of Observe.AI for our business is the ability for us to review 100% of our customer interactions. This has not only allowed us to coach and develop our agents but also enhance our SOPs and business models to adjust to the current needs of our customers. What do you dislike about Observe.AI? For our business, the biggest challenge we have faced is the integration of Observe.AI with our current telephony system. The delay of transferring ...
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AU
Anonymous User
11/18/21
"Very easy to use and evaluate your ICs"
What do you like best about Observe.AI? I can provide coaching sessions and evaluate my ICs quickly. We can locate meaningful calls worth considering in an effortless manner using the attributes. What do you dislike about Observe.AI? I haven't found anything I dislike yet regarding the product itself. What problems is Observe.AI solving and how is that benefiting you? We are able to find areas of opportunity for our ICs when they are on the phones with our clients. We can quickly pinpoint ...
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KA
Karen A
10/29/21
"Love Observe.ai"
What do you like best about Observe.AI? I love how effortless Observe.ai makes it for us to work with them. Their whole team is very customer service-driven, resulting in a very positive experience across our team. Rob is very good at articulating multiple explanations/definitions of a business process into an easy-to-understand and straightforward output that satisfies all parties involved. He goes above and beyond to ensure he has the correct understanding of what we are trying to ...
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AF
April F
09/07/21
"Great Service for Call Centers"
What do you like best about Observe.AI? A great way to analyze and evaluate agents call performance and quality. What do you dislike about Observe.AI? As with any AI software, it may not always be 100% accurate, but nothing unexpected. It is definitely a game-changer. What problems is Observe.AI solving and how is that benefiting you? Observe.AI helps with recognizing where improvement is needed and identifying top performers and if quality standards are being met.
AU
Anonymous User
09/02/21
"I love OAI. It give you several was to review agents calls, status and coaching."
What do you like best about Observe.AI? The coaching sessions and how you can improve your agents call with feedback What do you dislike about Observe.AI? I like everything about OAI, its very resourceful What problems is Observe.AI solving and how is that benefiting you? I haven't had any problems with OAI
AU
Anonymous User
08/10/21
"Organized, and easy to use!"
What do you like best about Observe.AI? I like that it is easy to filter and find specific calls quickly. What do you dislike about Observe.AI? The moments captured in calls isn't always accurate. What problems is Observe.AI solving and how is that benefiting you? It is helping me monitor and evaluate the call center, making sure they are maintaining the highest level of quality to our customers.
MH
Megan H
07/27/21
"Celebrate Observe.AI!"
What do you like best about Observe.AI? Observe helped us to well, quite literally, observe our agents at a detailed and birds-eye-view level. It's helped us gain insightful knowledge of issues and findings we may not have known about previously through the Scorecard feature. There, we can get a good idea of what's happening across the board for our team. The individual scorecard evaluations are simple to navigate, and filling them out is a no-brainer. The leaderboard to see how performance ...
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AU
Anonymous User
07/27/21
"Amazing company with helpful staff! So easy to use"
What do you like best about Observe.AI? The automation of the system and ease of use What do you dislike about Observe.AI? the complexity and time of building moments, if I must give feedback What problems is Observe.AI solving and how is that benefiting you? We have used the system to help diagnose issues within the team
KP
Karan P
07/27/21
"Everything you need in a QA system"
What do you like best about Observe.AI? We evaluated a lot of platforms and decided on using Observe.ai. They have an easy-to-use platform, a simple pricing model, helpful support & guidance from the team after the sales hand-off, and straightforward integrations. Overall, an excellent experience, and I would highly recommend them for a QA platform. What do you dislike about Observe.AI? Nothing as of now - they have met or exceeded our expectations. Recommendations to others considering ...
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RB
Roxy B
07/27/21
"QA Scorecards"
What do you like best about Observe.AI? QA Scorecards has improved time spent for completion What do you dislike about Observe.AI? need more training slides for the agents sides Recommendations to others considering Observe.AI: Save time and more visibility into data and quality of agents What problems is Observe.AI solving and how is that benefiting you? QA Scorecards has improved time spent for completion. Reporting on moments.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
