Observe.AI Reviews in May 2025: User Ratings, Pros & Cons

"Observe AI User Review"

What do you like best about Observe.AI? The ability to quickly QA 100% of 100% of calls for compliance hits and misses. What do you dislike about Observe.AI? There are no complaints or dislikes, our team finds it a valuable tool. Recommendations to others considering Observe.AI: Great product, good company to partner with and once implemented simple to use. What problems is Observe.AI solving and how is that benefiting you? We have an account that is heavily compliance-driven. We use ...

"The tool gives you in depth analysis of call. This is very good for coaching and giving feedback."

What do you like best about Observe.AI? I like the call transcript feature in Ai What do you dislike about Observe.AI? I do not like the moments option in obAI Recommendations to others considering Observe.AI: This is a very good tool to work with. Its easy the analytics shows what needs the most improvement. The manuscipt is also very useful as well. What problems is Observe.AI solving and how is that benefiting you? The moments is not being used. Thats an issue since it seem a bit too ...

"Game changer for our Quality Assurance team!"

What do you like best about Observe.AI? The dashboard is very useful to help us define the areas of opportunity. What do you dislike about Observe.AI? So far it has not disappointed me and the team! Everything is exactly what we needed What problems is Observe.AI solving and how is that benefiting you? We are easily able to identify the areas of opportunity to help our customer service representatives succeed. The "moments" have been very helpful to identify very specific things we are ...

"Easy AI Software"

What do you like best about Observe.AI? The analyze tool allows you to easily search for key words. What do you dislike about Observe.AI? Sometimes calls are not uploaded same-day. What problems is Observe.AI solving and how is that benefiting you? It makes it easier for us to locate specific calls in our call center.

"Consistently impressed w/ timely attention to customers & AI easily customized to optimize workflows"

What do you like best about Observe.AI? Within the first two months of using Observe.ai at Whiterbbit.ai we saw increased process adherence by 12%. There is now seamless communication between management and staff to allow for positive and intentional coaching. We can easily track performance metrics and employee workflows then use that data to design more effective training programs for onboarding and continuing education. Our Customer Success Manager, Shak is consistently helping us to ...

"Useful tool that provides deeper insight into customer sentiment where surveys fail to do so."

What do you like best about Observe.AI? Ease of use and search capability for 'moments'. What do you dislike about Observe.AI? For calls, I do not like that we cannot download a call recording directly from OAI. Recommendations to others considering Observe.AI: This is a must-have. Customers don't always fill out a survey -and surveys don't always pick up on customer sentiment and provide a deeper view reflecting opportunities for improvement. What problems is Observe.AI solving and how is ...

"Daily User"

What do you like best about Observe.AI? I enjoy seeing segments of each call and their transcriptions and having the ability to play back specific segments of each call so easily. What do you dislike about Observe.AI? I would say that integration has been the most challenging aspect for me. Fortunately, Observe is quick to resolve any issues that do come up. What problems is Observe.AI solving and how is that benefiting you? Using Observe Ai has helped increase my productivity. I have all ...

"Quick and easy to learn to use."

What do you like best about Observe.AI? Easy enough to give coaching sessions. im new to observe and still learning as i go. What do you dislike about Observe.AI? Transcripts are not always correct. so when giving coaching sessions, it makes it a bit odd when reviewing the calls with other reps. Recommendations to others considering Observe.AI: if you have any questions you can go to the help desk and it answers questions in detail. wonderful!!! What problems is Observe.AI solving and how ...

"These folks make it EASY!!!"

What do you like best about Observe.AI? Very responsive. Eric has been AWESOME and Rob G as well! What do you dislike about Observe.AI? Nothing really. This has been a very positive experience. What problems is Observe.AI solving and how is that benefiting you? Efficiency and production in Quality Assurance

"Observe"

What do you like best about Observe.AI? The UI is easy to navigate. and I find that I can find calls quickly What do you dislike about Observe.AI? The machine learning of insurance terms is slow. Recommendations to others considering Observe.AI: Ask the sales team to go deeper into the system as it has many tools What problems is Observe.AI solving and how is that benefiting you? I use it for training and quality control of my team