Observe.AI Reviews in May 2025: User Ratings, Pros & Cons

"My Obseve AI Experience"

What do you like best about Observe.AI? The ability to transcribe conversations reduces the amount of workload an evaluator does in completing an assessment as keywords that can serve as interaction indicators can easily be searched rather than listening to the full length of the call. The QM Dashboard view also allows a myriad of reporting options depending on the client needs. What do you dislike about Observe.AI? Building up Moments can be time-consuming but OAI has sufficient resource ...

"Make my job easier"

What do you like best about Observe.AI? Have the opportunity to recognize more moments What do you dislike about Observe.AI? Improve the specific words marked on the call Recommendations to others considering Observe.AI: Nothing What problems is Observe.AI solving and how is that benefiting you? The script help me to have a better concept of what happened on the call

"Love the system"

What do you like best about Observe.AI? Ease of access. Finding information, and tracking information as well. What do you dislike about Observe.AI? I would like to be able to "join" duplicate agents in the future. What problems is Observe.AI solving and how is that benefiting you? Tracking agent's call scores as well as tracking each point that is missed

"Simple but intuitive system for Speech Analytics."

What do you like best about Observe.AI? How easy it is to build out the moments in the system. What do you dislike about Observe.AI? The lack of creativity within the moments. There's not a way to save a moment within a moment to be able to drill down to certain calls. What problems is Observe.AI solving and how is that benefiting you? How we can keep track of the evaluations in the system. Coaching sessions are great in the system. Hoping for more improvements in that aspect.

"Excellent Partner"

What do you like best about Observe.AI? Collaboration, strong partner who truly cares about our helping our business, people and customers succeed. What do you dislike about Observe.AI? Not a dislike, but an opportunity to continue expanding feature functionality. Based on experience so far, no doubt that will happen. What problems is Observe.AI solving and how is that benefiting you? Create stronger data and analytics that we can use to drive CX and EX as well as Client stickiness

"Very good system. Does everything we need it to do."

What do you like best about Observe.AI? Coaching tracking is a fantastic module. What do you dislike about Observe.AI? nObserve.ai has yet to implement enhanced moments. Recommendations to others considering Observe.AI: None. What problems is Observe.AI solving and how is that benefiting you? Quality monitoring, coaching, client access to recordings.

"Affordable gong-alternative for high volume call centers"

What do you like best about Observe.AI? Once integrated, observe as helped us identify calls which met certain criteria by keyword, automate elements of our call QA process and have helped our compliance teams review calls quickly and easily. What do you dislike about Observe.AI? Like all translation services, the system learns over time and doesn't always transcribe technical terms correctly, so they don't appear in search. We also had a difficult time connecting the system to our ...

"Observe AI is helpful with call reviews"

What do you like best about Observe.AI? I like how you can easily find data in Observe AI. I like how you can view the entire breakdown of a call and listen to the call as well as view the caller/agent interaction that happened on the call with all from the same screen. I also like how the call information is listed off to the side of the screen for easy access should you need to review something and the forms are very easy to fill out for scoring a call. What do you dislike about ...

"Review for OAI"

What do you like best about Observe.AI? The most helpful benefit of OAI is how easy it is to review the calls. What do you dislike about Observe.AI? The only feature that I dislike is that a new tab opens with every call that I view. Another feature that could be better is getting updates when the analyst report false positives. What problems is Observe.AI solving and how is that benefiting you? The problem that I can solve efficiently with OAI is finding trends with the Do Not Call report ...

"Observe.AI - A must have for your contact center"

What do you like best about Observe.AI? I love the insights that you are able to gather from the system. With the click of a button, I can get access to data that would take all day for my QA team to try and compile. What do you dislike about Observe.AI? At this point and time, I don't have any dislikes. I do wish that our systems were able to communicate more data with the call recording for the dashboard. However, this is a limitation of our system, not Observe.AI. I'm sure as we continue ...