Observe.AI Reviews in June 2026: User Ratings, Pros & Cons

"Very good system. Does everything we need it to do."

What do you like best about Observe.AI? Coaching tracking is a fantastic module. What do you dislike about Observe.AI? nObserve.ai has yet to implement enhanced moments. Recommendations to others considering Observe.AI: None. What problems is Observe.AI solving and how is that benefiting you? Quality monitoring, coaching, client access to recordings.

"GREAT APPLICATION FOR COACHING"

What do you like best about Observe.AI? the ability to access any and all of the sales reps calls at anytime of the day. to be able to coach my team and give them feedback What do you dislike about Observe.AI? i find it very very easy to use and have no problem figuring it out if i have to Recommendations to others considering Observe.AI: I love this for the employees - just to have feedback for them - to protect our employees as well What problems is Observe.AI solving and how is that ...

"My Obseve AI Experience"

What do you like best about Observe.AI? The ability to transcribe conversations reduces the amount of workload an evaluator does in completing an assessment as keywords that can serve as interaction indicators can easily be searched rather than listening to the full length of the call. The QM Dashboard view also allows a myriad of reporting options depending on the client needs. What do you dislike about Observe.AI? Building up Moments can be time-consuming but OAI has sufficient resource ...

"Make my job easier"

What do you like best about Observe.AI? Have the opportunity to recognize more moments What do you dislike about Observe.AI? Improve the specific words marked on the call Recommendations to others considering Observe.AI: Nothing What problems is Observe.AI solving and how is that benefiting you? The script help me to have a better concept of what happened on the call

"Disruptive technology"

What do you like best about Observe.AI? Easy to use. Availablity of a Data Out API. What do you dislike about Observe.AI? I don't dislike anything but there may be some opportunities for improvement. e.g. the ability to create a moment out of two moments What problems is Observe.AI solving and how is that benefiting you? We help our customers provide more visibility into the customer calls they're getting by building key moments that are of interest to our customers to track performance or ...

"Love the system"

What do you like best about Observe.AI? Ease of access. Finding information, and tracking information as well. What do you dislike about Observe.AI? I would like to be able to "join" duplicate agents in the future. What problems is Observe.AI solving and how is that benefiting you? Tracking agent's call scores as well as tracking each point that is missed

"Helpful Info to help with agents"

What do you like best about Observe.AI? listening to the agent's calls- I feel it helps them with how they sound and what to work on. What do you dislike about Observe.AI? Fails , but it helps with the things that I failed on to get them corrected Recommendations to others considering Observe.AI: It is really helpful for me to help my agents What problems is Observe.AI solving and how is that benefiting you? to get 100%- helps with the fails

"Observe AI is helpful with call reviews"

What do you like best about Observe.AI? I like how you can easily find data in Observe AI. I like how you can view the entire breakdown of a call and listen to the call as well as view the caller/agent interaction that happened on the call with all from the same screen. I also like how the call information is listed off to the side of the screen for easy access should you need to review something and the forms are very easy to fill out for scoring a call. What do you dislike about ...

"Review for OAI"

What do you like best about Observe.AI? The most helpful benefit of OAI is how easy it is to review the calls. What do you dislike about Observe.AI? The only feature that I dislike is that a new tab opens with every call that I view. Another feature that could be better is getting updates when the analyst report false positives. What problems is Observe.AI solving and how is that benefiting you? The problem that I can solve efficiently with OAI is finding trends with the Do Not Call report ...

"Observe.AI - A must have for your contact center"

What do you like best about Observe.AI? I love the insights that you are able to gather from the system. With the click of a button, I can get access to data that would take all day for my QA team to try and compile. What do you dislike about Observe.AI? At this point and time, I don't have any dislikes. I do wish that our systems were able to communicate more data with the call recording for the dashboard. However, this is a limitation of our system, not Observe.AI. I'm sure as we continue ...