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9.3

Spot Score

Nutshell - CRM Software

Nutshell Reviews in May 2025: User Ratings, Pros & Cons

Your ultimate solution for customer relationship success.

4.4

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Starts from $16/User/Month when Billed Yearly

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Nutshell Reviews & Ratings

4.4

Very Good

Based on 1483 ratings & 963 reviews

Rating Distribution

Excellent

(530)

Very Good

(345)

Good

(73)

Poor

(12)

Terible

(3)

Expert's Review

Nutshell has established itself as a highly reliable and user-friendly CRM solution, winning over teams for its straightforward setup and intuitive interface. Its key strengths lie in its customizable workflows, seamless integrations, and the ability to track leads, client interactions, and sales progress effortlessly. Businesses appreciate the standout customer ...Read more

Nutshell pros and cons

  • Easy-to-use interface with a clean, intuitive design, making navigation and setup simple even for non-technical users.

  • Strong customer support with responsive assistance, onboarding help, and helpful training resources like videos and guides.

  • Customizable workflows and pipelines to suit individual business needs and sales processes.

  • Effective CRM functionality for tracking leads, sales, and client communication in real-time, maintaining a central hub of information.

  • Limited reporting and analytics features, lacking advanced capabilities for businesses requiring in-depth insights.

  • Bulk email limitations, with capped daily email campaigns, reducing scalability for outreach efforts.

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Showing 881-890 out of 963

AU

Anonymous User

11/30/16

4 out of 5

"Rather simple application"

What do you like best about Nutshell? The Dashboard lays out everything you need. In addition, I like the clarity of the fields and ease of use. Good, clear graphics. What do you dislike about Nutshell? I wish there was a "tips pop-up" to offer simple solutions / reminders to each activity you are working on during the day. The help chat feature is good, just a little slow in responsiveness. Recommendations to others considering Nutshell: Definitely worth considering due its simple and ...

Read more

AU

Anonymous User

11/30/16

4 out of 5

"Great product for the money "

What do you like best about Nutshell? I like how it syncs with Outlook to enable me to keep up with calendars and emails. What do you dislike about Nutshell? I wish that the iPhone app was a little more user friendly and that you could use the map feature Recommendations to others considering Nutshell: Try it out before making the investment to go with Sales Force if you are a small company What problems is Nutshell solving and how is that benefiting you? We have been able to more easily ...

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JS

Jenny S

11/30/16

5 out of 5

"Best app ever"

What do you like best about Nutshell? Calendar, where you can keep track of your daily task and activities. I like the most is I can upload business cards info, look at the uploaded image anytime and no need to type anything! The system is user friendly too. What do you dislike about Nutshell? When you have to refresh to update info. When using mobile access, I need to refresh it more often, Mobile use, you get booted often maybe from slow internet? Some uploaded business cards cannot be ...

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MM

Mal M

11/30/16

5 out of 5

"Don't look anywhere else"

What do you like best about Nutshell? Integrations with Mailchimp and Google Calendar, call recording, sales process mapping, customisation, automatic social account derivation, maps, sales funnel, team activity reports, sales forecasts by confidence levels .... it's just the best CRM I've ever used and I've used a load. When I was looking for a CRM for my new business I ran through a lot but this smashes them all. I've recommended Nutshell to loads of people already. It's incredible. What ...

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RL

Ryan L

11/30/16

4.5 out of 5

"Intuitive, Streamlined, and User Friendly"

What do you like best about Nutshell? Nutshell allows a team member with minimal training to jump right in on a project and have an impact. What do you dislike about Nutshell? Mass emails sometimes auto populate with the wrong names. Recommendations to others considering Nutshell: Great product + great price = great outcomes What problems is Nutshell solving and how is that benefiting you? This CRM allows all communications to be streamlined and communication is the key to growing a team ...

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TS

Tammy S

11/30/16

4.5 out of 5

"Nutshell makes it easy for me to keep track of my sales leads and grow my business!"

What do you like best about Nutshell? I love the easy to use interface of Nutshell. I can see where I am easily in the sales process and the daily tasks help to keep me on point in my day. In addition the customer support is always easy to reach and very helpful. What do you dislike about Nutshell? So far the only the thing is that I do not feel we are utilizing the software to its fullest potential. But that is not against the software itself. Recommendations to others considering ...

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TS

Tammy S

11/30/16

4.5 out of 5

"Nutshell makes it easy for me to keep track of my sales leads and grow my business!"

What do you like best about Nutshell? I love the easy to use interface of Nutshell. I can see where I am easily in the sales process and the daily tasks help to keep me on point in my day. In addition the customer support is always easy to reach and very helpful. What do you dislike about Nutshell? So far the only the thing is that I do not feel we are utilizing the software to its fullest potential. But that is not against the software itself. Recommendations to others considering ...

Read more

DW

Deborah W

11/30/16

4.5 out of 5

"Super User Friendly and Support is Fantastic"

What do you like best about Nutshell? I love how Nutshell integrates completely with my gmail allowing me to respond to customers either from my email or the app on my phone or the web application. It's so easy to keep track of everything! Additionally, support is fantastic! Every time I've asked for help they've been available within 15 mins to answer my questions and walk me though my problems. It's also the least expensive program of it's kind with all of the features it offers. I've use ...

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JM

Jody M

11/30/16

4.5 out of 5

"Nutshell is very useful"

What do you like best about Nutshell? Nutshell makes working remotely easy and convenient. It has it's glitches but overall is very useful. I use it daily during the week, it is very user friendly and easy to navigate. I've used many other similar apps and Nutshell is the best so far. What do you dislike about Nutshell? The one thing I don't like is the new updated dashboard. It's too much, too many options and I can spend all day trying to arrange my dashboard. What problems is Nutshell ...

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CP

Catia P

11/30/16

4.5 out of 5

"Easy to use and portable"

What do you like best about Nutshell? Is really immediate to use and easy to learn and teach. More over you can use with the application on mobile phone that helps you with calls and registration of the actions done What do you dislike about Nutshell? The increasing monthly price in the last three years What problems is Nutshell solving and how is that benefiting you? it helps me to keep in mind meetings, calls and every speech I had with my leads or clients