Nutshell Reviews in June 2026: User Ratings, Pros & Cons

"Good but opportunity for improved service is the golden ticket waiting to be taken"

What do you like best about Nutshell? I like the clean look of the software and my favorite tool is that one that allows me to take a picture of a business card and it puts the person into my database. Also like the feature that allows me to makes calls from within the app and log it as I go What do you dislike about Nutshell? Hours of customer service is weak. Appearntly the west coast customers are not as desirable as east coast If you don't make a call by 11am you will not reach them. So ...

"Nutshell has b been transformative for our business"

What do you like best about Nutshell? Our favorite part about using Nutshell is the language they use. There are tons of other business-y features I could identify, but it's rare to find a CRM or sales tool that respects people the way that Nutshell does. We value our client relationships at a super high level, so referring to them as leads or some other thing other than "human" is no good. What do you dislike about Nutshell? If I had to identify one thing we dislike, building a sales ...

"A great CRM"

What do you like best about Nutshell? That you can add very fast new leads and opportunities. What do you dislike about Nutshell? Sometimes it shows "Whoops..." and you can't see activities. Recommendations to others considering Nutshell: It is very fast for getting everything on way. What problems is Nutshell solving and how is that benefiting you? Selling medical services, main benefits are fast selling.

"Affordable and effective"

What do you like best about Nutshell? This thing does it all. Contacts, leads, people, mails, calls, notes, there is nothing Nutshell cannot log. The custom sales process/ stages are really helpful The metrics dashboard gives a comprehensive view Automatically collects contact information, even with just a mail id Awesome filters to modify data Logging activity & notes make it very useful Good android/ iOS app Customer support is great What do you dislike about Nutshell? Can get a bit slow ...

"Great product for the money "

What do you like best about Nutshell? I like how it syncs with Outlook to enable me to keep up with calendars and emails. What do you dislike about Nutshell? I wish that the iPhone app was a little more user friendly and that you could use the map feature Recommendations to others considering Nutshell: Try it out before making the investment to go with Sales Force if you are a small company What problems is Nutshell solving and how is that benefiting you? We have been able to more easily ...

"Very useful and easy to use"

What do you like best about Nutshell? The multiples possibilities and the adaptation to our company What do you dislike about Nutshell? The research engine is not working very efficiently What problems is Nutshell solving and how is that benefiting you? Data research and analysis,

"Nutshell... in a nutshell."

What do you like best about Nutshell? Integration with email. This gives clarity to anyone looking for information and conversations other co-workers may have had with customers. What do you dislike about Nutshell? No ability to attach files in email forms. I can't exclusively use the email for follow ups for deliveries and such due to the lack of ability to attach important documents. Recommendations to others considering Nutshell: Nutshell has been working great for us at our office. We ...

"Great CRM"

What do you like best about Nutshell? The ability to track team activity, progress, tasks in real time with incredible flexibility. What do you dislike about Nutshell? The inability to assign probabilities of success to different stages in the sales process. What problems is Nutshell solving and how is that benefiting you? Getting of the less reliable method of excel spreadsheets.

"Gets it done and simple to use"

What do you like best about Nutshell? The design of the program is great and easy to use. There are lots of ways to export reports and easily perform searches. The setup is fairly straightforward and one of the best features is the ability to share things with other users/teams. Nutshell is divided into People, Companies, and Leads. You can set up processes for your leads with very detailed actions along the way. An example of that would be once a contact is made the ownership of the lead ...

"Customizable and flexible"

What do you like best about Nutshell? Any CRM is going to take a little bit of adjustment, but I have thoroughly enjoyed familiarizing myself with Nutshell over the last few months. Contacts and company information is all easy to lay out and will automate any addition information it can add (ie adding tied github, linkedin, twitter, etc) info to contacts. The Mac OS and iOS app are great. I LOVE the iOS app ability to take a picture of a business card and then use scanning technology to ...