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9.3

Spot Score

Nutshell - CRM Software

Nutshell Reviews in May 2025: User Ratings, Pros & Cons

Your ultimate solution for customer relationship success.

4.4

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Starts from $16/User/Month when Billed Yearly

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Nutshell Reviews & Ratings

4.4

Very Good

Based on 1483 ratings & 963 reviews

Rating Distribution

Excellent

(530)

Very Good

(345)

Good

(73)

Poor

(12)

Terible

(3)

Expert's Review

Nutshell has established itself as a highly reliable and user-friendly CRM solution, winning over teams for its straightforward setup and intuitive interface. Its key strengths lie in its customizable workflows, seamless integrations, and the ability to track leads, client interactions, and sales progress effortlessly. Businesses appreciate the standout customer ...Read more

Nutshell pros and cons

  • Easy-to-use interface with a clean, intuitive design, making navigation and setup simple even for non-technical users.

  • Strong customer support with responsive assistance, onboarding help, and helpful training resources like videos and guides.

  • Customizable workflows and pipelines to suit individual business needs and sales processes.

  • Effective CRM functionality for tracking leads, sales, and client communication in real-time, maintaining a central hub of information.

  • Limited reporting and analytics features, lacking advanced capabilities for businesses requiring in-depth insights.

  • Bulk email limitations, with capped daily email campaigns, reducing scalability for outreach efforts.

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Showing 801-810 out of 963

AU

Anonymous User

12/28/17

5 out of 5

"Its a fantastic CRM system"

What do you like best about Nutshell? Tags, reporting, exporting, and integration What do you dislike about Nutshell? awful map takes top 1/3 of the screen space i wish i could turn it off. Recommendations to others considering Nutshell: great product, but has few limitations, like the map takes so much space, integration with vbout.com marketing software. overall pretty good for the money What problems is Nutshell solving and how is that benefiting you? Sales we manage our pipeline and ...

Read more

J

Jenny

12/23/17

5 out of 5

Simple and easy-to-use tool

PROS: Finally a simple yet very effective tool to keep all of your team together. It saves me time by simply tagging my members to talk and to share information instead of haunting them. Also, the notes that others are taking are saved on their accounts too. It is excellent in organization and keeps all the appointments on the calendar. It is also amazing that it is linked to Google Suites so I can track all the email communication. CONS: One thing that is missing is that you cannot put ...

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E

Emilio

12/19/17

5 out of 5

Simple and easy-to-use solution for organizing all internal activities

PROS: This is simple yet effective tool that keeps all our team together. It saves lot of time because all we have to do is to tag someone for making interaction or to share information instead of searching them across the departments. It saves others’ notes on their account. This is perfect tool for organizing and keeping all appointments on the calendar. I like that it has great integration with Google Suite producsts and this means that I can easily keep track of email ...

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L

Lester

12/16/17

5 out of 5

Best App for managing and organizing sales processes and sales team

PROS: I was searching for a tool that is easy to use, intuitive and clean app, thankfully I’ve found Nutshell which is great tool for sales processes. It makes the sales process easy and everything is detailed. We can share tasks with our team members and when the task is done it is automatically marked as completed so we can start with the next one. CONS: If the task is delayed then it automatically delays the date.

AU

Anonymous User

12/14/17

3.5 out of 5

"Great Tool"

What do you like best about Nutshell? Nutshell has so many features that you discover new ones every time you use it and I like that. What do you dislike about Nutshell? It can sometimes be a bit difficult to navigate. What problems is Nutshell solving and how is that benefiting you? It helps me stay organized and I love that I can sync it to my google calendar

DP

Domenic P

12/10/17

5 out of 5

"Super easy to use "

What do you like best about Nutshell? Oh, super easy software. I can easily find everything that I need like: conversation or contact. I like that I can make it automatic so I can see all sales process. Perfect to have. What do you dislike about Nutshell? I don't have so strong issues with it. But will be great if you can develop a solution with any devices. I would like to check in a good quality everything on my phone. Generally, I like everything. Recommendations to others considering ...

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AU

Anonymous User

11/10/17

3 out of 5

"Nutshell CRM is Okay"

What do you like best about Nutshell? One of the things that I liked the most was that it would list the people linked to a certain account at the top of each persons profile. This made things much easier when you are trying to figure who is involved with a certain company. What do you dislike about Nutshell? There were unfortunately many things that I disliked about the software. The search tool was probably the worst part if it all. I hate to give them a bad review but the search tool did ...

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MP

Michael P

10/30/17

5 out of 5

"Easy to use CRM"

What do you like best about Nutshell? Very straightforward approach to CRM. Entering leads and contacts is incredibly simple and allows for robust account types. Cost is also fantastic for a start-up. What do you dislike about Nutshell? Customization on reports is limited. There are a few default reports that need to allow additional customization. Recommendations to others considering Nutshell: Great for small businesses! What problems is Nutshell solving and how is that benefiting you? We ...

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JW

Jordan W

09/26/17

4 out of 5

"Great for Small Business"

What do you like best about Nutshell? Nutshell's interface is user friendly, and aesthetically pleasing. The ability to organize clients is robust if you're willing to put in the time up front to organize your data entry. What do you dislike about Nutshell? The categories and labels are not super intuitive Recommendations to others considering Nutshell: Great entry-level CRM for a new business! What problems is Nutshell solving and how is that benefiting you? Organizing leads within a sales ...

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MS

Matthew S

06/29/17

4 out of 5

"Always improving!"

What do you like best about Nutshell? I've used Nutshell for about 6 months now, and in that 6 months, I've seen several changes and improvements that help my workflow, especially around reporting. Very easy to use, and very straightforward. What do you dislike about Nutshell? I wish there was a bit more flexibility in tracking "to-dos" sometimes the software links only to the person, and I have to go back and copy to the lead itself, or the company I'm working with. Recommendations to ...

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