Nutshell Apps Reviews in September 2026: User Ratings, Pros & Cons

Nutshell is Great for First Time CRM Users

What do you like best? It is easy to use and follow. It's user interface is clean and well organized. What do you dislike? I've had some trouble before creating templates for mass email messages I've wanted to send out to all our customers. I wish it was a little easier to filter and could send more than 100 messages at once. Recommendations to others considering the product: This is a great CRM to keep your sales communications with customers organized. I love the feature of ...

Tracking leads

What do you like best? One of the best thing about nutshell is the the ability to simply creat customize pipeline. This has been a usefull tool for my sales department and call center. Being able to work out of one database and transparency. What do you dislike? Mobile app needs alot more feature. Its a little difficult to add client and work on the go. Realy wish you have all the tools as you would have on the computer. What problems are you solving with the product? What ...

Nutshell has it all

What do you like best? With a team who does all outbound calls, the ability to make and record calls right in the system is a must. Nutshell quality has been outstanding. What do you dislike? I do wish I could enter all of the person's data on the initial lead page when inputting a new lead. Recommendations to others considering the product: If you want everything you need in one space, this is it. What problems are you solving with the product? What benefits have you ...

Don't know what I would do without it!

What do you like best? I love how easy it is to organize my leads. Nutshell gives me the ability to nest all of the information for each lead. What do you dislike? Sometimes my information doesn't fully sync. Recommendations to others considering the product: Utilize their customer support. They are amazing! What problems are you solving with the product? What benefits have you realized? I am able to reach out to old leads from years ago by using the tasks/reminders ...

Nutshell is the best

What do you like best? it is super easy to find customers and company names in nutshell I really love it What do you dislike? when I enter a city with 2 names it doesn't register both names of the city Recommendations to others considering the product: great proigram What problems are you solving with the product? What benefits have you realized? customer locations its super easy to use

Nutshell keeps me on track!

What do you like best? Nutshell has great reminders and notifications. What do you dislike? I wish nutshell integrated with my other systems more seamles What problems are you solving with the product? What benefits have you realized? Great metrics on where I get my leads from and which ones convert. Helping me to plan for future projects!

The easiest to use CRM

What do you like best? The features you use most are right in front of you. It might not be the most advanced CRM, but covers key features well. What do you dislike? I would have added a few features like subsidiary looking and custom flexible tags. Recommendations to others considering the product: If you need a simple to use CRM at an affordable cost, Nutshell is a good choice. What problems are you solving with the product? What benefits have you realized? Our ...

very good product

What do you like best? i like integrations with other soft that we use, i like the colors and simpleness of the menu and settings. logical layout. What do you dislike? not so many integrations with ticketing systems. Recommendations to others considering the product: leave integration with zendesk and develop it further. What problems are you solving with the product? What benefits have you realized? sales process building, all info about sales in one place.

Easy to use CRM solution

What do you like best? Two features are helping us most in our every day business: The first one is the easy way of sharing emails. One click and it is shared. If you are willing to share all emails with everybody, then you can even save that one click and share them automatically. The second one is the sales automation, which a big time saver for email follow ups. Another feature that is pretty cool when you are on conferences is the business card scanner in the mobile app. It's ...

Nutshell for civic tech

What do you like best? Communication logs in each profile showing chronological communication What do you dislike? Search feature, incorrect duplicate suggestions, wrong location mapping What problems are you solving with the product? What benefits have you realized? Breaking down silos between teams and picking up communication where left off.