Nutshell Apps Reviews in June 2026: User Ratings, Pros & Cons

Was great and was an awesome platform until recently

What do you like best? Integrations into google mail, scanning cards What do you dislike? Bad support, no one helping us when we had problems. Recommendations to others considering the product: Do the trial to make sure it works for you and your setup, test to make sure all integrations work. Else you may be stuck What problems are you solving with the product? What benefits have you realized? Manage our engagement and school district. Our director were losing track ...

Not all the features are user friendly.

What do you like best? Removing/Merge duplicate contacts & Company What do you dislike? Not all the features are user-friendly.Specially when its come to upload contact details.Not support our PBX ( Grandstream) Recommendations to others considering the product: Good for SMB Company What problems are you solving with the product? What benefits have you realized? Very Useful for our contact center, and easy to calculate there monthly target,

Great CRM solution for a reasonable price

What do you like best? I love the pipeline creation process and using the pipelines to track my leads and progress. What do you dislike? Wish that there was a view with details pane from the right center stage. Maybe be able to expand it to full view. Recommendations to others considering the product: Give it a try! What problems are you solving with the product? What benefits have you realized? We use it to track our leads through the sales process. and it has made it ...

Nurshel for sales management

What do you like best? 1. The interface in Nutshell is very userfriendly and direct use. I don't have to waste too much time on learning this platform. 2. We can custom many settings (e.g pipeline/process/product/market) in an easy way, which helps us keep track of our performance base on our company culture. 3. All of these easy settings made our lead management stays clear and easy to read. 4. Report function greatly reduces our time on data analysing. What do you ...

Great CRM system fit for growing business

What do you like best? As a small and growing business I like that the cost is something we CAN afford. We use the system for all sorts of different applications and is used as the hub of our business. What do you dislike? I do not like how the relationships between the leads and the companies work. For my company it would make much more sense to have a "Lead" in the system until that lead is closed and then converted to a "company". Part of the reason I say that is there is WAY too ...

Comprehensive and easy-to-learn customer contact and lead management system

What do you like best? The way customer contacts/structure can be managed - contacts can be harvested from multiple sources and their relations managed; with custom fields one can build up very detailed overview of strategic selling targets, their needs, opinions and decision powers. All of this can be utilized in lead management, although some configuration is needed. What do you dislike? Although there are multiple integration options available they seem to be mostly 3rd party ...

Cost effective solution that meets our needs

What do you like best? Enjoy the customizable workflows that we can create to track the sale of different products in our pipeline. What do you dislike? Would like a little more flexibility with reports - and date parameters to be carried over with altering other columns in a report. What problems are you solving with the product? What benefits have you realized? Effectively tackling our sales process with Nutshell, and it's great tool for our support team to leverage ...

Useful tool for sales

What do you like best? I can take notes and add contact info for accounts, and keep it all in one place on my phone. What do you dislike? The app crashes sometimes and I have to restart it, which is annoying in the middle of a sales call. It also takes several steps to add a new contact - have to create the contact, then search for it to add to an account. What problems are you solving with the product? What benefits have you realized? Way for sales team to see each other’s ...

Modern, Straightforward CRM

What do you like best? Nutshell has been an essential tool for our small business. Its ease of use and lack of overcomplicated features has been most helpful to our team members that have never worked with a CRM in the past. I personally love the level of customization available throughout the system -- helping us create a new level of organization within our remote team's workflow. I've also been fully impressed with the responsiveness and level of personalized service from the Tech ...

Strong service!

What do you like best? Nutshell is fantastic at easily capturing information about leads and prospects. I love knowing that all our info is always there without any material effort. What do you dislike? The reporting could be better. While they are aesthetically pleasing, basic pipeline and revenue reporting could be better. Recommendations to others considering the product: Better reporting What problems are you solving with the product? What benefits have you ...