Nutshell Apps Reviews in May 2025: User Ratings, Pros & Cons

Buggy

What do you like best? Easy to use CRM so sales people get used to it quickly. What do you dislike? A lot of bugs in mobile app and web app. Erratic behavior. Things are done differently depends of the version so it is hard to use it in the same way for everibody. What problems are you solving with the product? What benefits have you realized? Sales people activity and opportunities management. Response from Kristen Gray of Nutshell edit Hello there! Oh no, that ...

Flexible, cost-effective CRM for a small business

What do you like best? I like the way Nutshell's SaaS model can flex to meet my company's needs, and that we're not shoehorned into prescriptive ways of doing things. The leads board is especially useful. What do you dislike? The mobile app is super clunky to use. Just entering a new opportunity takes forever. Recommendations to others considering the product: Give it a trial, and see how you get on. What problems are you solving with the product? What benefits have you ...

Well presented simple to use CRM system.

What do you like best? How intuitive it is using it. Nice clean design. What do you dislike? The reporting. Whilst it is ok, it is not intuitive and doesn't produce many useful reports. What problems are you solving with the product? What benefits have you realized? Sales management.

Great budget friendly option

What do you like best? It is efficiently designed for users to access key information quickly. In comparison to the mainstream CRM options it is dramatically cheaper. It is easy to train as the design is very intuitive. It is also very easy to setup new users or deactivate users when appropriate. The mobile app is also quite good and works on most phones well. What do you dislike? More integrations would be appreciated to help simplify processes. A better integration with pandadocs ...

Easy to use

What do you like best? Intuitive design, integration options, affordable price, fast support, introduction of new features and functions, easy to use What do you dislike? None. I think it is one of the best platform for SME Recommendations to others considering the product: Affordable, great functions What problems are you solving with the product? What benefits have you realized? CRM tasks; easy to follow and plan your CRM activities

Optimising our business processes

What do you like best? We look at it as a tool with a lot of potential. What drew us to Nutshell as opposed to the other CRMs was the simple look and manipulation as well as how much you could manipulate and the various integrations - like Gmail and Trello, LinkedIn etc What do you dislike? Some features are locked in and we cannot modify them, like the standard Lead form and etc. Where we don´t need some of the indicators that Nutshell considers relevant to all businesses, as well ...

Flexible and straightforward

What do you like best? Easy to use, love the toolbar on the side, customizable to fit our industry, the app is a great way to scan cards and add contacts! What do you dislike? Have to use custom fields for SWOT analysis. Would be nice to have that presented in a more visual way. Recommendations to others considering the product: New contacts should be entered through the business page so that you can look to see that the person isn't already in there, possibly under a ...

Good CRM for a small SAAS sales team

What do you like best? We have many contacts (hundreds of thousands) to deal with but a relatively small sales team (<10). Nutshell's pricing and flexibility is what we needed. What do you dislike? The reports could be more detailed. Sometimes the main information doesn't stand out enough. What problems are you solving with the product? What benefits have you realized? We scaled our sales team from 2 to 10 persons with Nutshell, optimizing our processes along the way.

Messy but detailed

What do you like best? Organising all clients and see the track of the sales process and history before going in to a meeting. The history is very well used that it is saved on a company level if one Key account manager is ending it's employment. What do you dislike? The workflow is a bit messy. It's time consuming to keep all clientcards updated. specially in a market where alot of people change firms so will it fast be outdated info. Recommendations to others considering the ...

Graphically pleasing CRM

What do you like best? Nutshell is beautifully designed and very customizable. It's great that the whole team can see the life cycle of a lead. What do you dislike? The reports are just not quite right and some of them are hard to get the data we need out of our CRM. Though it is very customizable, it is easy to make things too difficult for sales' teams to be willing to complete tasks. Recommendations to others considering the product: Have a clear sales pipeline before ...