Novo Reviews in June 2026: User Ratings, Pros & Cons

Positive Partnership, Opportunities for Improvement with Banco Novo

My experience with Banco Novo has been positive, highlighting the intuitive interface and efficient support. However, the absence of a Corporate Credit Card and the need for improvements to automatic transfers, such as Zelle, are areas that could be improved to offer a more complete and efficient experience. I'm looking forward to possible improvements to these features.

Unreliable feeds

Like that it's free, but at least 4-5 times in the year that I've used Novo, their Xero feed integration has been faulty. Nearly every month in recent months has at least 3-5 transactions missing, and support is very slow and unsuccessful. I will be transitioning away from Novo soon because I don't have the time to be manually checking and entering in transactions on repeat.

Nice features but SLOW to move cash…

I love SO many things about this company—the ability to create cash “envelopes”, the user-friendly experience on the app and on the website. BUT, the process of getting a check cleared is so SLOOOOOW, it’s causing me to rethink the account. Often, if I deposit a mobile check, it takes an entire week to clear, no matter what the amount. Compared my previous Chase account, which often gave me immediate access to funds, it’s hard to justify the slow speed when I need to move my money ...

Customer focused

Customer focused, accessible, friendly and helpful staff

I’d love to give NOVO five stars

I’d love to give NOVO five stars. And as far as I’m concerned their customer service gets it. But the app/ platform itself hasn’t been as seamless for me as I’d like it to be. I have very few customers and one has had an issue with invoices being sent “overdue” the first day they’re issued. The other isn’t getting them at all. Both of these are reoccurring invoices that should be working fine and every so often have issues. If I was a larger company with even 10 clients I don’t feel I could ...

I love it

I love it! The only downfall is when transferring money in it takes a couple of business days. I would love if they had an a option to Zelle

Great so far

It works how I expected it too. Also little by little it keeps adding features that I see being handy in the near future

I like the banking features

I like the banking features, I just wish they would add Zelle services.

Good Business Solution. Needs some work

So far I have been enjoying using Novo as my primary business account. The app user interface is excellent as well. I deposit my Square payments directly into my account seamlessly. The only complaints I have are the slow mobile check processing and the slow updating of my current balance in the app. It’s taken 5 days for checks to clear when I’ve experienced same day or next day availability of funds with other banks. Otherwise, so far so good!

Easy to use

Easy to use, no issues.