Novo Reviews in June 2026: User Ratings, Pros & Cons

They will reply to a bad review faster than your business needs.

No contact phone numbers No check options Just a rebranded product from a small bank. Will be switching to a legitimate business bank soon Update for 2/5/24 Was needing a credit letter from a vendor to lease a forklift. I’ve already started using 5/3 for my new customers, but I needed historical information. And this was urgent. It took 3 DAYS FOR THEM TO TELL ME TO SEND THEM THE FILE IN PANDADOC FORMAT! Go to your local bank and open a business account. This ain’t one.

Avoid this place at all cost

Avoid this place at all cost. There are better options. I had money stolen from. I went on and messaged and called them. It took a week for them to get back with me. Then they said it could take 120 days to investigate and they won't replace my money till the investigation is over. I'm still waiting too. If I could give no star's then I would. Quite literally the worst bank.

Very disappointed in Novo’s customer…

Very disappointed in Novo’s customer service. I’ve received the same message from them for 3 days, Please know that your concern is still being reviewed by our team. I'll notify you once I heard back from them. This is unacceptable. They’ve made a $600.00 error, and I need my funds.

Whenever I deposit the check

Whenever I deposit the check, it takes several days that the money get available and that hearts my business. I have account with different bank when I deposit check, it takes less than 24 hours the money is available in my account.

Whenever I deposit the check

Whenever I deposit the check, it takes several days that the money get available and that hearts my business. I have account with different bank when I deposit check, it takes less than 24 hours the money is available in my account.

Nova Not Ready Yet!

Nova is a nice idea, but simply isn't recommended to small businesses at this time. Because of the following reasons: 1-The debit card has limited use since many sites view Nova's Debit Card as a prepaid card and won't accept it, including major accounts with whom I have contracts. 2-No telephone access to a live customer service person for 48-72 hours after a problem or help is needed. I consider this totally unacceptable, their are to many banks still around with 24/7 phone access 3-No ...

I'm likely going to change banks soon

I'm likely going to change banks soon. I haven't been happy with Novo. Twice, they changed my card numbers in a year for no reason. This meant the annoyance of going through every vendor/bill and updating payment details. A lot of time. Also, if you want to access customer service, they require you to download their app. No phone number exists. That's insane.

Novo is great but transfers take too…

Novo is great but transfers take too long and cost too much

Good company bad customer service

There were a couple things that I didn’t like about Novo was there refund processing and their customer service isn’t that great. Some areas that they can improve in would be handling Customer inquiries.

You get what you pay for...

Novo is an okay business account for someone small who doesn't want to pay fees. Beware, though, you get what you pay for. Lots of amenities are unavailable, customer service is slow and not extremely knowledgable or helpful. If you can afford it, look elsewhere.