Novo Reviews in July 2026: User Ratings, Pros & Cons

Terrible experience

Terrible experience. Their on boarding process is maddening. I had to upload documents multiple times, gave them exactly what they were asking for, and still was denied.

RUN!

RUN! GET AWAY FROM THIS BANK BEFORE YOU LOSE IT ALL! ABSOLUTELY THE WORSE ON-LINE EXPERIENCE I'VE EVER HAD. NOT JUST A BANKING EXPERIENCE, ANY ON-LINE EXPERIENCE. BASICALLY NO CUSTOMER SERVICE. 9 WEEKS AFTER OPENING STILL NO DEBIT CARD. THEY SENT ANOTHER, 5 WEEKS LATER STILL NO CARD. C.S. REPLIES TAKE DAYS TO RESPOND THEN ONLY GIVE A GENERAL ANSWER TO MY QUESTION. DONT WASTE YOUR TIME OR RISK YOUR MONEY. FIND A LEGIT BANK.

They suck

They suck. Can’t communicate with anyone. Turn around time is days. Trust these reviews

Scam Alert

This bank allowed me to put my funds in but didn't allow me to transfer or receive a bank card. When I called the bank no live person answered. When I email they respond in circles. It is my belief that this may be a scam. Please don't be a victim of this online scam. They may never return my funds deticated to my small business and as a result we may have to close😫

AWFUL EXPERIENCE! LEARN FROM ME!

I have never taken the time to write a review about a bank, but my experience with Novo Bank was so awful that I feel obligated to warn others!! I have a very small business and opened an account with Novo in December of 2018. I'll admit that I was a little uneasy opening an account with such a new bank, but ultimately decided that since they were backed by Middlesex Federal and FDIC insured it would be okay. WRONG! The problems started right away. Everything from mobile bank deposit not ...

Terrible customer support

Terrible customer support. Takes forever to get a message response, with no way to call. Had my debit card shut off for days, unable to purchase postage or run my business. Stear clear

I have absolutely nothing good to say…

I have absolutely nothing good to say about this Bank, three times I transferred money from my other account and three times they reversed it making me overdraft. I have only been with them for a month and the only reason I still have it is because of the COVID-19 but as soon as I can I will be closing and going to another Bank.

USE A FINANCIAL INSTITUTION THAT…

USE A FINANCIAL INSTITUTION THAT ACTUALLY CARES FOR YOUR BUSINESS NOT LIKE THOSE WANNA BE ONLINE BANKS THAT PUT YOUR BUSINESS IN DANGER LIKE THOSE CROOCKS DID FOR ME. I OPENED MY BUSINESS ACCOUNT USE IT LIKE A REGULAR ACCOUNT THEN SUDDENLY WITHOUT NOTICE OR EVEN EXPLAINING ME ANYTHING AT ALL ... I RECEIVED AN EMAIL END OF FEBRUARY NOTIFYING ME THAT THEY WILL CLOSE MY ACCOUNT WITH NO REASON IN 15 DAYS WHILE I GAVE THEM A NOTICE THAT I WAS TRAVELLING ABROAD AND NOW ABROAD WITH THE CORONAVIUS. ...

After 3 months closed my company's…

After 3 months closed my company's account without explaining the reasons. Harmed my business.

Mobile Deposit Doesn’t Work

80% of the time, Novo’s mobile check deposit does not work.Their advice is “try to deposit at another bank”. 😑This check deposit issue is not new... I’ve been waiting for Novo to fix it for months now...Until it’s fixed, I’d recommend all business owners to find another bank.