Novo Reviews in July 2026: User Ratings, Pros & Cons

The worst bank ever.

The worst bank ever.. the number listed for lost debit card is not real!! the support chat bot goes in circles I cannot deactivate my account.. It's ridiculous All false reviews.

If You Have a Serious Business, Don't Bank With These Guys

Customer service is not prompt - want to handle an issue right away? Write an email and wait 24-48 hours. Then write them again and wait another 48 hours. How about bank functionality? Simply put, fail...(you cannot wire money; cannot ACH more than a certain amount). Fraud protection protocols are too stringent - shutting my card down consistently. When I asked for a new card, there was a "card shortage" which resulted in not being able to access my money for weeks! Novo is an amateur bank, ...

If You Have a Serious Business, Don't Bank With These Guys

Customer service is not prompt - want to handle an issue right away? Write an email and wait 24-48 hours. Then write them again and wait another 48 hours. How about bank functionality? Simply put, fail...(you cannot wire money; cannot ACH more than a certain amount). Fraud protection protocols are too stringent - shutting my card down consistently. When I asked for a new card, there was a "card shortage" which resulted in not being able to access my money for weeks! Novo is an amateur bank, ...

Nice Product not great Customer Service

The product and UI is very nice but the Customer Support is really lacking. Their CS team typically sends automated answers that don't completely answer your inquiry. Usually have to send 3-4 messages until I get a "real response". I also lost my card and when getting it replaced they sent it to an old address after I confirmed and updated my new address before they sent it. This delayed me getting my card for about 6 weeks!!!

Terrible cust service and understanding…

Terrible cust service and understanding of banking needs of businesses.

Terrible cust service and understanding…

Terrible cust service and understanding of banking needs of businesses.

No fraud protection, actively hostile approach to customers

Opened my account this morning to find a $450 charge at a merchant I NEVER shop. Unlike legit banks, they did NOT flag this as a potentially fraudulent transaction and, when contacted, they said I had to go to the merchant and get some "proof" I'd tried to get the transaction reversed. After doing that they then told me it would take them 120 days (4 MONTHS!!!!!) to resolve the claim, that they would not credit my account, and that they might not ever credit my account for the fraud. Don't ...

No fraud protection, actively hostile approach to customers

Opened my account this morning to find a $450 charge at a merchant I NEVER shop. Unlike legit banks, they did NOT flag this as a potentially fraudulent transaction and, when contacted, they said I had to go to the merchant and get some "proof" I'd tried to get the transaction reversed. After doing that they then told me it would take them 120 days (4 MONTHS!!!!!) to resolve the claim, that they would not credit my account, and that they might not ever credit my account for the fraud. Don't ...

Novo app lacks every app features businesses need!

Novo is an application overlay of another bank, as many online-only banks are. Unfortunately, the app-based company lacks a lot in the way of app features. Paying vendors as a business is a big deal. They don't offer "bill pay". Pending transactions are listed as "posted". So when you balance your business account - you have no idea which one is pending (resulting in lower avail balance vs actual bal). The activity reporting is only big picture numbers, and you can forget digging into ...

Novo app lacks every app features businesses need!

Novo is an application overlay of another bank, as many online-only banks are. Unfortunately, the app-based company lacks a lot in the way of app features. Paying vendors as a business is a big deal. They don't offer "bill pay". Pending transactions are listed as "posted". So when you balance your business account - you have no idea which one is pending (resulting in lower avail balance vs actual bal). The activity reporting is only big picture numbers, and you can forget digging into ...