Novo Reviews in July 2026: User Ratings, Pros & Cons

BEWARE—International wire transfers are NOT free to receive!

Novo states that it charges no fees for customers to receive international wires. I EXPLICITLY double checked this before I opened an account (the exact response I received was "We can confirm that Novo account holders can receive an unlimited number of wires, all with no fee for receiving."). Lo and behold, my first wire transfer received had $50 deducted from it. When I queried this they said that while Novo doesn't charge a fee, the intermediary bank does. THEN HOW ARE INTERNATIONAL WIRE ...

Good fast support

Good fast support. Transparency. Does it's job.

Novo has been a great experience for my…

Novo has been a great experience for my consultation business - allwos me to quickly connect my accounts and receive payments. Their new invoicing feature has been a game changer for me, especially since it's free.

Not approved to open new business account, but don't know why

I applied for a business account and was not approved for it. I was provided a list of possible reasons why my application was not approved, including, but not limited to, inability to verify ID, missing or incorrect documentation, high risk business type, prohibited business type, or information provided from 3rd party vendors. When I asked if there is anything clarification I can provide or speak with someone, I get the run around and no useful response for me to understand why I was not ...

They have zero customer service!

They have zero customer service!! Their chat is a joke and not at all helpful! They gave me this number through the chat: (844) 260-6800 where they don’t even say that they are Novo! How is this a real company!? I’m disappointed and will search for another bank now to take my azlo account to. Trust me, save yourself the headache and find a real bank!!

I hate banks

I hate banks. Except this one. I consider all financial institutions to be a necessary evil. That being said, Novo has made business banking as pain- free as could possibly be expected. Very impressive customer service. Genuinely kind and helpful people that work there.

Do not open an account with them

Do not open an account with them. Their customer service is non existent. I’ve been waiting for an international wire for a week now, when they say it should only take 2-3 business days. The foreign bank has confirmed the money has been sent. I provided Novo information to track but customer service has now gone silent and hasn’t responded to my messages in two days. If you do any international business beware. I even tried to message on Twitter which has gone unanswered. This is extremely ...

Maybe the worst support I've ever…

Maybe the worst support I've ever experienced from a "bank." I couldn't get them to figure out how to remove a hold on my debit card, when I call their phone # for support their system doesn't recognize my account # and I can't proceed, and applying for a PPP loan has been a huge headache. To their credit, their CEO reached out to me directly to discuss their issues, although after missing his call I called him right back and we couldn't figure out how to connect. If I didn't know better, ...

Slick Interface; Poor Policies

Novo has a slick interface, but really strange policies. Why put such a low ACH limit in place? Why automatically withdraw TransferWise funds for 3 business days?

Tive uma boa experiência até agora com…

Tive uma boa experiência até agora com a Novo. O serviço de apoio ao cliente responde rapidamente às minhas perguntas e ajudou-me quando enviei sem querer dinheiro da minha conta Novo para a minha conta Novo. Todo mundo tem sido ótimo. Acho as dicas e informações de negócios úteis