Novo Reviews in July 2026: User Ratings, Pros & Cons

It’s been a great experience.

Date of experience: February 28, 2021

This company is horrible

This company is horrible, customer satisfaction non-existent. I made a deposit to open an account with them.A few days later I discovered that they have no one to answer questions. I have made several requests since then to close my account for my deposit to be refunded. I am yet to get my money back. I encourage you to Not bank with Novo.

I have been with this bank for about 2…

I have been with this bank for about 2 weeks now and at this rate, in my opinion they will not be around very long. Customer service is everything when it comes to a business. I opened the account using my legal name, then when I sent over my dba certificate to change my account to my business name because my customers pays to my business name (dba) name not mines. They are giving me a hard time about adding my dba. So frustrated I went to a local bank and got a business account open using ...

I have been with this bank for about 2…

I have been with this bank for about 2 weeks now and at this rate, in my opinion they will not be around very long. Customer service is everything when it comes to a business. I opened the account using my legal name, then when I sent over my dba certificate to change my account to my business name because my customers pays to my business name (dba) name not mines. They are giving me a hard time about adding my dba. So frustrated I went to a local bank and got a business account open using ...

Novo Bank business data mining

Applied for a business bank account through NOVO as many here on these reviews. it took the next day and I was denied. What intrigue me was that they use Chexsystems to provide them with feedback about my application and not the full decision of-course. I research and applied for consumer report after I was denied and they referenced the credit bureau, turns out I have no negative accounts and all the information on my Novo application matches exactly as that in my consumer report. They ...

Really easy to work with

Really easy to work with, customer service is great!

Easy to use platform and great customer…

Easy to use platform and great customer service.

Worst online bank ever

They missed ACH payments, lost money, there is no instant transfers even from NOVO to NOVO. They charge when you over draft even though they say no fees. PayPal cannot instantly appear in your acct, they hold checks for 10 days, they lose your money and say they have no idea where it is. They are completely useless and unprofessional, I messaged them many times with issues and was told... we are working on it. I gave it just over 2 months and I have never been more disappointed with a bank. ...

I wasn't very happy Because.

I wasn't very happy Because the application would not accept my address seems pretty silly to me I've had the house for 20 years and I don't know why doesn't show up on UP on USPS map other than the fact that there is no mail delivery in my town But a couple of your people have done very well by me So I am happy thus far I guess we'll see I am Always sceptical always pleasant you surprised when I actually end up liking who I'm working with who's taking care of me and especially in the ...

What a HUGE WASTE OF TIME

What a HUGE WASTE OF TIME! They might be a good fit for some. Not only did I have to wait forever for my debit card after opening the account. One thing I never checked was if the debit card had tap to pay. It doesn't. Not only that, I almost threw it away thinking it was junk mail. I need batteries for my postal scale so I can't compare weight but it feels extremely cheap. If you plan on using the debit card much I doubt it will last very long. Not only that, even though I gave them my ...