Novo Reviews in July 2026: User Ratings, Pros & Cons

Very helpful any questions that I have…

Very helpful any questions that I have they always get back to me the same day. They are always respectful and go above and beyond to make sure they can help with any problems that arise I would definitely recommend them whether your business is small or large .

Well it’s a bank

Well it’s a bank. The features are a little weak, especially the invoicing. But hopefully with growth comes more development and technology. Customer service has been great so far.

So far,a wonderful experience, great customer service

So far,a wonderful experience, when I have questions, someone answers my chat and explain the answer in a courteous, professional and caring manner. Love the dashboard, will start using the mobil check deposit weekly starting Monday and excited about using the other tools like invoicing.

Novo is a complete piece of kaka

Novo is a complete piece of kaka. It is not really an online bank, but moonlights as an online bank to gather information about people. They are not an American company. They say they are European, but I doubt that. Their banking platform is slow, their customer service requires a century of emails back and forth..All they care about is they got your personal and business info. The FBI should take a look.

Great experience

Date of experience: March 26, 2021

I too was using Azlo and then got the…

I too was using Azlo and then got the notification that Azlo was shutting down. I had to scramble to find a new bank so I saw Novo advertise as the new go to bank for Azlo customers. I'm a new business owner and I really enjoyed the no fees. Then I had a paper check come in and I tried to deposit it through the mobile app and couldn't. I notified Novo who then informed me they had a technical issue. I'm not trusting Novo anymore to complete mobile deposits. I'll have to find another bank ...

Customer Service Issues

I have had NOVO for a few weeks now and have had several issues. While I like the convenience, etc., I've had to get approval for deposit increases. When I signed up, I inadvertently signed up as a sole proprietor using my name and social security number, but I am a LLC with EIN. Since the latter isn't on the account, I have to apply for a new account. I can't do this because I would be using the same business e-mail address. While I do take responsibility for this gaffe, the most ...

Novo is the G.O.A.T. of Small Business Banking

Novo is great. Working to integrate features Azlo had, which is awesome. Customer service is amazing. There was a backlog on cards going for new customers due to the influx, but it did eventually arrive. On top of all they offer and working on offering, I hope to one day see the ability for cash deposits (GreenDot or Vanilla Express program). In the meantime, I'm utilizing another virtually featureless bank for cash deposits and moving funds from there to Novo.

Newbie

So far, so good. I love the simplicity of the app.

nice and easy.

applying for my account was smooth and easy. making deposits I received from my customers was painless. I enjoy that I can send invoices too. I already referred a friend and it was just as easy for her