Novo Reviews in July 2026: User Ratings, Pros & Cons

Customer service lacking

Had no issues opening the account or transferring funds. I am however having an issue with trying to receive an international money transfer with the exact information I was given and that is on their website and the customer service has been lacking. I created a ticket and have had exactly one reply that did not help me (just giving me information I already had). I've since made additional comments on the ticket and have not received a single reply.

Great but not perfect

Great but not perfect! Zelle is really important and they don’t offer that. there is an invoicing system but it’s really basic. Needs a lot more functionality. They should also let you confirm what is going to be written on your card before they send it to you. They are good about getting back to you through app or email but would be great if they had a call center once in a while, but this is much better than any other options out there.

Novo sells you on the no fees to get…

Novo sells you on the no fees to get you to sign up but once you're in, there's no easy way t reach out to costumer service. Also, through ACH transfers they charge your clients a fee. So technically you don't pay any fees but your clients do which makes it hard for clients to pay you because no one is willing to pay a $17 fee on top of the service provided to them. They also don't have Zelle yet. The concept of NOVO bank is great, virtual app and easy to use but they still have a lot of ...

Great Banking app for small…

Great Banking app for small businesses!! Very easy to transfer payments and receive payments and can sync with a lot of other useful business apps.

I’m new to Novo but so far it’s been…

I’m new to Novo but so far it’s been really good. Prior to onboarding I read comments about their lack of customer support. I reached out twice so far and they have great customer service. My only problem is it’s been well over 2 months and I still don’t have a business debit card. I know that’s probably not their fault during this pandemic. Outside of that superb service. Love banking with Novo and I love the inspiring quotes I get when I log onto my dashboard.

Great so far especially the no hidden…

Great so far especially the no hidden fee policy

Absolutely the WORST experience!

Absolutely the WORST experience! If they had a physical branch, I would be screaming at the manager! The short version: I was approved for a PPP loan through Middlesex bank, and was forced to create a Novo account for the funds to be deposited. That was March 15, today is April 26, still no funds, and no communication. The ONLY point of contact for the PPP funds is a single email address, with no phone number. Novo Support did acknowledge my concerns/complaints, but only to say that they ...

You're a bank and therefore terrible, but it's been great experience so far

You're terrible, because you are a bank -- however i appreciate the way you collect feedback, and it has been a good experience so far. It would be nice to be able to control permission over funding sources.

Easy access and very useful services…

Easy access and very useful services for a small consulting company. Would encourage small home businesses and startups to utilize this excellent service.

Excellent customer service experience.

Date of experience: April 24, 2021