Novo Reviews in July 2026: User Ratings, Pros & Cons

Best online bank

I want every small business owner and regular person to know that Novo is the best online bank. I had opened an account originally with Radius now Lending Club and they were garbage. The only reason I started with Radius was so I can send invoices online via autobooks. Over a month and they haven't been able to resolve the issue. Radius customer services says it's autobooks and they say it's Radius. I even had Lending Clubs product lead John Marinelli (jmarinelli @ lendingclub.com) email me ...

I tried to apply for a bank account

I tried to apply for a bank account, but their system was messed up and said my scores were frozen, even though I unfroze them days before, and the credit bureau said that it was unfrozen. Edit: To respond to BankNovo, I already contacted your customer support, and they said they couldn't do anything because your system shows my credit is frozen... even though I was already sent my thawed report from ChexSystems...

Novo Bank is what’s best for Small…

Novo Bank is what’s best for Small Businesses. I’m extremely happy that I decided to go with Novo Bank for my Small Business Banking Needs.

What an excellent and marvellous bank

Date of experience: May 13, 2021

Integrating new methods for the old ways...

I believe it is important for a fully online banking system to integrate smoothly with all forms of remotely operated money transfers, and to maintain viable options for legacy payment methods. Example 1: Novo has been unable to trace or review a traditional wire of $20,000.00 from Canada to the USA, which supposedly failed due to errors on the original sender's form. I suggest that the oversight of such transfers should be equally shared between both the sending bank and also the ...

I like how accessible the bank is

I like how accessible the bank is. I like the way they send out checks.

Totally unresponsive

I have had my account open a little over a month now. In that time I have had to reach out to support nearly a dozen times for one issue or another. I cannot connect my external bank account to Novo because it is says they are having “connectivity issues” that are never resolved. I also had to order a correction to my Novo debit card, which has never arrived. All messages I have sent inquiring about this issue have gone without a response. My ticket gets closed immediately after I post a ...

I like how accessible the bank is

I like how accessible the bank is. I like the way they send out checks.

Terrible customer service

Terrible customer service. There is no # and the chat option is disabled so your only option is to email or leave a message through the app and they take hours, sometimes days to respond. I wouldn't recommend. Edited after their reply: I have called the # on the back of the card numerous times, there is never a response and I haven't received a return call from the messages I've left.

SCAM

SCAM, SCAM, SCAM I HAVE BEEN WAITING 20 DAYS TO RECEIVE MY FUNDS AND I HAVE EMAILED EVERYONE POSSIBLE AND I HAVEN'T RECEIVED NO RESPONSE! I WILL BE REPORTING THEM TO THE SBA! DO NOT BANK WITH THESE PPL! THERE ISN'T EVEN A LIVE PERSON TO TALK TO!!