Novo Reviews in July 2026: User Ratings, Pros & Cons

great customer service

This a great bank would refer it to a friend!!!

Customer service is not good

It was going great for a couple months until I seen a transaction that needed to be disputed than now I can’t even get a full conversation with customer service they keep closing my messages and I have a lot of money in there for times like this I don’t know about this bank account especially if you have to pay employees & rent . The lock card process is bad any other bank it will be handled same day . Other than that it’s ok

Loving this so far

I've been with Novo for 6 months and I couldn't be happier. I love the app, the easy reporting and customer service has been great and fast. For my new business, I'm really glad I found them - it made banking easy.

Best bank to do business with

I opened a business checking account and was surprised how simple the process was. Unlike other banks I've worked with, Novo was seamless and reasonable in all of their requests. In a few online steps I was successful. After using the checking account for some time I opened another business account. I have been very happy with the management of both accounts. If I ever need help I reach out to them electronically and I always receive a response that is both convenient for me and in a timely ...

Bank Novo is awesome for your biz needs

Bank Novo is excellent for all your business banking needs! The staff is very professional and everyone works fast to get things done. Bank Novo...for your business banking needs is spot on.

So far, it's awesome !

I have been using my novo bank account for a little over a month and so far, its been a smooth and easy process. The app is very "new-user" friendly and you get feedback on any questions you may have very quickly. I'd recommend this site to most small business owners.

I absolutely love this company and the…

I absolutely love this company and the banking options available threw them ! I couldn't ask for a better place to do business with for my company !

A lifesaver

A lifesaver! Novo is excellent. It isn't perfect, but as a small business it has made banking simple and convenient. Especially having to locate and transfer banks quickly when Azlo went down.

I signed up for Novo online which made…

I signed up for Novo online which made it convenient as I had all of my documents already handy on my computer and didn't have to worry about printing anything. The approval process was quick and the app is really easy to use. There is no minimum balance which really helps during the start-up phase of this company where we currently see more money going out than coming in... Very satisfied with this experience with Novo and highly recommend this for small businesses or companies in the ...

No Debit Card Mailed. No Customer Service Help.

Still waiting for debit card two weeks after opening account. Long wait times to get minimal answers and excuses from an incompetent customer service team. Now Novo is asking for us to mail our first deposit check to their partner bank because of an error with the software Wausau for the mobile deposit feature. I've never had this issue with any other bank. What an absolute mess. Closing account ASAP. Stay away!