Novo Reviews in July 2026: User Ratings, Pros & Cons

IF I COULD GIVE THEM ZERO STARS I WOULD…

IF I COULD GIVE THEM ZERO STARS I WOULD DEFINITELY! DO NOT OPEN THIS ACCOUNT EVER! 1622.00 MISSING OUT OF MY ACCOUNT, SHOWING IN THE APP AS A REVERSE ACH FROM MY OTHER BANK (VARO). UPON CHECKING VARO NEVER EVER RECEIVED THIS MONEY. IVE BEEN BACK AND FORTH WITH NOVO FOR WEEKS. THEY EVEN PROVIDED ME A TRANSACTION ID!!! BUT HAS YET TO LOCATE THE MONEY. AND THE FINAL ANSWER. WE KNOW ITS NOT THE ANSWER YOU WANT TO HEAR! 1000.00 DOES NOT JUST DISAPPEAR INTO THIN AIR!!!! IT WENT SOMEWHERE! NEVER ...

IF I COULD GIVE THEM ZERO STARS I WOULD…

IF I COULD GIVE THEM ZERO STARS I WOULD DEFINITELY! DO NOT OPEN THIS ACCOUNT EVER! 1622.00 MISSING OUT OF MY ACCOUNT, SHOWING IN THE APP AS A REVERSE ACH FROM MY OTHER BANK (VARO). UPON CHECKING VARO NEVER EVER RECEIVED THIS MONEY. IVE BEEN BACK AND FORTH WITH NOVO FOR WEEKS. THEY EVEN PROVIDED ME A TRANSACTION ID!!! BUT HAS YET TO LOCATE THE MONEY. AND THE FINAL ANSWER. WE KNOW ITS NOT THE ANSWER YOU WANT TO HEAR! 1000.00 DOES NOT JUST DISAPPEAR INTO THIN AIR!!!! IT WENT SOMEWHERE! NEVER ...

Stay Away

I opened a business account with Novo. Took 4 weeks to get my card. Every time I asked for an updated the copy and pasted the same automatic response. Now, I’m having issues transferring funds into my account the app will tell me it was successful but then the funds never post. I inquired about it and customer support said they have no record of a deposit…I took screen shots showing it was deposited. They don’t respond to my inquiries in a timely manner; it’s taken several days to confirm ...

Horrible experience, don't do this to yourself

I would give 0 starts if I could. Horrible experience, just horrible. You would not believe how unprofessional and incompetent they are and how terrible of a customer service they will give you. I regret ever setting up an account with Novo. They are so great in marketing and getting you to believe in them being on the customer side and really helping you grow your business but in reality it is all false promises, delays after delays, terrible customer support always giving a templated copy ...

Happy Novo client

Happy Novo client. Love that it offers additional services and integrations not provided by other banks.

Horrible experience, don't do this to yourself

I would give 0 starts if I could. Horrible experience, just horrible. You would not believe how unprofessional and incompetent they are and how terrible of a customer service they will give you. I regret ever setting up an account with Novo. They are so great in marketing and getting you to believe in them being on the customer side and really helping you grow your business but in reality it is all false promises, delays after delays, terrible customer support always giving a templated copy ...

Customer Support is non-exsistent

Customer Support is non-exsistent. Terrible on chat support. Randomly closing my chats and phone support long ass wait times. Actually, phone support doesn't even work? Each call says there's no support agents online at this time. Truly Worthless bank.

Customer Support is non-exsistent

Customer Support is non-exsistent. Terrible on chat support. Randomly closing my chats and phone support long ass wait times. Actually, phone support doesn't even work? Each call says there's no support agents online at this time. Truly Worthless bank.

I open my account a month ago and still…

I open my account a month ago and still haven't received my atm card and no check. How do you guys expect me to pay for supplies? I had to link my Paypal account to make payments. Not cool. Not happy here. You are lucky I gave you 3 stars. No customer service phone number...... I just hope I don't have to dispute a charge with you. The positive note is that I was able to integrate easily with quickbooks. The app has many good features.

Good if you Don't Need Your $ Fast or in Large Amounts

Novo is good IF: 1. You don't have account problems 2. You don't have to move large amounts of money. 3. You don't have to get your money quickly. Novo only has online customer service. You leave a message. They respond in a few hours with a stock answer. You ask your question again. They finally answer it. If you need to move over $5K you will need to ACH it in multiple transactions over multiple days. Want cash? You are limited to $1000 per day on your debit card. Don't expect to ...