Novo Reviews in July 2026: User Ratings, Pros & Cons

Had some issue customer service helped

Date of experience: July 29, 2021

Poor customer service

I'm a CPA and am trying to obtain READ access to my client's bank account so that I can connect QuickBooks Online to their account and download monthly bank statements. There is NO PHONE # to call. And the support people that I'm dealing with are overseas and DO NOT UNDERSTAND my request. So what did they do, naturally close my ticket.

Don’t trust them with your money.

I have a business account with Novo bank. Deposit account services provided by: Middlesex Federal Savings, F.A., Member FDIC 1 College Avenue.Somerville, MA 02144 On May 21, 2021 two charge were placed on my debit card from AT&T. ($255.39 and $300). They were POS withdrawals in Texas. I was not in Texas. I live in California. Nor do I have any type of account or business with AT&T. On May 21st I immediately notified my bank of these fraudulent charges. After 60 days bank stated the dispute ...

Easy process

Everything was very simple and straightforward

A to Z customer Service

From set up to answering questions this company is on it! Customer service is the best I've seen in a bank EVER! The response time is incredible - super quick.

Don’t trust them with your money.

I have a business account with Novo bank. Deposit account services provided by: Middlesex Federal Savings, F.A., Member FDIC 1 College Avenue.Somerville, MA 02144 On May 21, 2021 two charge were placed on my debit card from AT&T. ($255.39 and $300). They were POS withdrawals in Texas. I was not in Texas. I live in California. Nor do I have any type of account or business with AT&T. On May 21st I immediately notified my bank of these fraudulent charges. After 60 days bank stated the dispute ...

New to Bank Novo

I'm relatively new to Bank Novo, having moved from Azlo. I like these tech online banks. So far, so good. I had my first customer support experience, with an odd "Something went wrong!" message that was blocking access to my data after successful login. The online support-tab model worked well--no waiting, rapid response, good suggestions, problem solved.

Great experience

Date of experience: July 24, 2021

Why didn't I switch sooner?

Novo is the best business banking company. Everything is handled for you. My account is arranged for my sales, expenses, and miscellaneous items and everything is easily accessible. I love that I can access my account online and on my phone. It has helped me organize my business expenses tremendously. I wouldn't choose any other bank for my business. So glad I switch from my personal account to Novo.

Stay Away

I opened a business account with Novo. Took 4 weeks to get my card. Every time I asked for an updated the copy and pasted the same automatic response. Now, I’m having issues transferring funds into my account the app will tell me it was successful but then the funds never post. I inquired about it and customer support said they have no record of a deposit…I took screen shots showing it was deposited. They don’t respond to my inquiries in a timely manner; it’s taken several days to confirm ...