Novo Reviews in July 2026: User Ratings, Pros & Cons

So Far So Good

So far so good. Took just a few short days to establish an account and and receive my debit card, and only 24 hours to complete a deposit from my bank to Bank Novo. Keeping my fingers crossed.

Find another bank - I joined and had my account closed without any explanation.

I did my research of available online banks that offered business banking and decided Novo was the way to go. I applied, was accepted, was sent my bank card and I was preparing to transfer transactions and funds over from my Wells Fargo account when I received an email saying that they must close my account within 15 days. No explanation. I repeatedly asked for an explanation but the only response I could get was that that information wasn't available and there was no one else I could ask. ...

Beware of using this Novo bank

I was a verified customer and this was one of the worst banking experiences I’ve ever had. If there is no star, I would give it to them. They are bad news for small business which has no flexibility at all. Just do not believe the ad posted online and I regretted I trusted what it said about this bank. The worst customer service which their people have no knowledge of how they bank operates. If you have any issue, either they give bad advises or no reply...They claim to work for small ...

RUN! Never ever use novo banking. Worst customer service ever

If I could honestly give 0 stars? I would. Novo has completely destroyed my entire life due to their negligence. Do NOT use them as a bank. They will refuse to do anything to help you. On July 16 I sent an electronic transfer. The money was cleared from my account by the 19th. But the recipient never received it. Novo repeatedly told me 2-3 business days. Not an issue except, it had been 4 business days at that point. On day 5 I heard the same. On day 6 they began closing tickets without ...

RUN! Never ever use novo banking. Worst customer service ever

If I could honestly give 0 stars? I would. Novo has completely destroyed my entire life due to their negligence. Do NOT use them as a bank. They will refuse to do anything to help you. On July 16 I sent an electronic transfer. The money was cleared from my account by the 19th. But the recipient never received it. Novo repeatedly told me 2-3 business days. Not an issue except, it had been 4 business days at that point. On day 5 I heard the same. On day 6 they began closing tickets without ...

Beware of using this Novo bank

I was a verified customer and this was one of the worst banking experiences I’ve ever had. If there is no star, I would give it to them. They are bad news for small business which has no flexibility at all. Just do not believe the ad posted online and I regretted I trusted what it said about this bank. The worst customer service which their people have no knowledge of how they bank operates. If you have any issue, either they give bad advises or no reply...They claim to work for small ...

Find another bank - I joined and had my account closed without any explanation.

I did my research of available online banks that offered business banking and decided Novo was the way to go. I applied, was accepted, was sent my bank card and I was preparing to transfer transactions and funds over from my Wells Fargo account when I received an email saying that they must close my account within 15 days. No explanation. I repeatedly asked for an explanation but the only response I could get was that that information wasn't available and there was no one else I could ask. ...

I have been banking with NOVO for a few…

I have been banking with NOVO for a few months and I absolutely love the interface and ease of the online banking. I recently had to update my name to my new married name. The process felt seamless and it didn't feel like I was talking to a robot or anything. They made it easy and the communication and process was fast. Thank you! I plan to continue using NOVO for all business banking.

Poor customer service

I'm a CPA and am trying to obtain READ access to my client's bank account so that I can connect QuickBooks Online to their account and download monthly bank statements. There is NO PHONE # to call. And the support people that I'm dealing with are overseas and DO NOT UNDERSTAND my request. So what did they do, naturally close my ticket.

I have enjoyed my first month

I have enjoyed my first month with Novo. Setting up was easy, and linking to QuickBooks worked well. Transfers are easy,