Novo Reviews in July 2026: User Ratings, Pros & Cons

great support very professional

Date of experience: August 12, 2021

Best business bank.

Novo has made banking so easy & efficient. I thought Novo convenience would end at “easy banking,” but they also actively look out for their costumers. They sent me notices for SBA loans when my business met the requirements. Then, they helped me get a loan by sending me easy, electronic forms to fill out…and then, they helped me get loan forgiveness. Amazing experience so far.

Great support, great banking service

Great customer service when needed. Easy to use, clean web UI, and a solid, fast iOS app. No fees or minimum are extremely appreciated as we continue to grow our small business.

Novo gave my business the opportunity…

Novo gave my business the opportunity and I am ever grateful.

Experiencing non-existent customer support

My overall experience with Novo for the past four months has been good. However, I'm now in a situation in which I urgently need customer support because a domestic payee tells me they have not received an electronic payment. I opened a support request eight days ago and received one response - which only asked me for information I provided in my original request. Fortunately, the amount in questions is less that $200 and I will double-pay if necessary to keep my vendor happy, but I can't ...

Excellent customer service

Excellent customer service. No minimum balance required. Fast transfers, withdrawals and deposits. They even reversed my insufficient fund fee that I accidentally withdrew from another account. I highly recommend using Novo over any other bank for your business.

Terrible integration with QuickBooks Online

Extremely unhappy that I am unable to download a .qbo file to use in QuickBooks. Novo's integration with QBO rarely works correctly and duplicates transactions frequently. I can't deal with it and no other option is provided. With so many small businesses using QBO or even desktop QuickBooks, I am disappointed that a company who purports to be innovators in business banking can't make this work.

Thank You Novo For The $10k

Novo went out of their way to make sure I applied for the PPP loan, like OUT OF THEIR WAY. I got $10,000 for free because of their diligence and customer care. Will be a lifelong user because everything else is just icing on the cake. Love their integrations, no-hassle banking, and anything else they continuously add to their platform. So happy to use Novo for my business :)

Absolutely amazing turn around

Absolutely amazing turn around! Good communication as well…

Novo is a great business bank

Novo is a great business bank! I have been to the brick and mortar banks for my business in the past but in todays agile marketplace you need agile banks that are there to help....Novo is that bank for me. Questions - they have answers to your issues and solutions to your problems.