Novo Reviews in July 2026: User Ratings, Pros & Cons

Novo Bank does not respond to customer…

Novo Bank does not respond to customer service emails or chats in the app in a timely manner. They sent me a message recently saying that middlesex bank was reviewing my account and that my money is currently on hold. MY loan has already been forgiven and yet i cant even get a hold of my funds. This has been ongoing for more then 4 months now. I have over $5000 in the account but cannot access it. When i call middlesex bank they have no idea what i am talking about and admit that NOVO is a ...

Check Deposit Issue

The issue I'm having right now is depositing a paycheck. The first time it was rejected for not being signed although it was. I inquired if I needed to resign it and did not get a response to that question but was informed to resubmit it in 2 days. I resigned it and submitted it 2 days later, for the second time, only for it to be rejected again.

Worst bank ever

Worst bank ever, you can put money but its nearly impossible to get it. I was told to do a transfer to close the account and did that. Then the transfer was canceled, why them telling me and they said they would issue a paper check instead that takes 15 to 20 days to get. They did it on purpose because I closed the account. You really cant do anything with this account. I would say stay away, i was given an overdraft fee and didnt even overdraft and was 95 dollars. When I asked their ...

Bank Novo started out as a good bank

Bank Novo started out as a good bank. Somehow my card was cloned by a thief at the gas pump. I used my debit card as a credit card. Somehow the debit card got into the wrong hands at the CHEVRON gas station in Irving TX. I have alerts set up on my phone and about 2:00 am my phone started dinging. It was from the RACETRAK gas station for the amount of $89.98 and then a few minutes later my phone dinged again and it was from a 7-11 store for $100.00. I immediately notified a customer rep that ...

Worst bank ever

Worst bank ever, you can put money but its nearly impossible to get it. I was told to do a transfer to close the account and did that. Then the transfer was canceled, why them telling me and they said they would issue a paper check instead that takes 15 to 20 days to get. They did it on purpose because I closed the account. You really cant do anything with this account. I would say stay away, i was given an overdraft fee and didnt even overdraft and was 95 dollars. When I asked their ...

Simple interface and responsive team

Simple interface and responsive team. Easy to get started and use.

I love Novo

I love Novo. As a small business, Novo has helped me manage my money and find loans flawlessly. It has immensely helped me be more productive and grow my business. I'm extremely thankful.

Novo Bank was very helpful through the…

Novo Bank was very helpful through the entire PPP loan process. Highly recommend.

Very thorough and resourceful bank

Very thorough and resourceful bank, super helpful

I love NOVO

I love NOVO! Why? No fees.