Novo Reviews in July 2026: User Ratings, Pros & Cons

Bank Novo has been great

Bank Novo has been great, because of me being an account holder. Bank Novo notified me about the PPP loan. I received the loan directly to my Novo business account, then they notified me when it was time to apply for the loan forgiveness. My loan was forgiven and Novo processed everything. Awesome!!

Great business banking experience

Everyone is super helpful, kind, and knowledgeable.

That Personal Touch

Novo helped my company with the PPP loan process. They were very professional and made things very clear. We were given a personal representative who helped us through the entire process. An amazing company with amazing people.

Easy to use and very responsive…

Easy to use and very responsive customer service team. I tell all my friends to use Novo.

DO NOT USE BANK.

DO NOT USE BANK. My account got hacked- there is no number and support email is useless. My information has been exposed / leaked. I have yet to hear back from them. You’d think with this situation you’d be able to reach someone ASAP.

NEXT LEVEL BUSINESS CHECKING!

Such an amazing company. Business Checking made easy and convenient with SO MANY PERKS Highly Recommended

Excellent banking and customer service

Excellent banking and customer service. Wonderful for freelancers. Answers questions and concerns quickly. Fast access to funds which is needed in todays businesses.

Finally found a bank that cares about small businesses

My friend and I just started our first company and we were having the hardest time finding a bank that would take on our budding business until we stumbled upon Novo. They not only welcome small businesses but center them as a target customer, which means all of our needs are being met. Also the app design is really clean and easy to use which is refreshing. Would recommend to any and all small business owners!

I started my account, approved, funded and they closed with no explanation and no return of funds

I started my account, provided all the tax documents etc. Was approved, funded the account. Not even a day after the account was funded I receive an email stating that my account had been closed. No explanation, no response as to when my funds would be returned to me or how, or even why my account was closed. We are a military family and we typically only bank with military banks. This is my first experience with a nonmilitary affiliated bank and the last. Maybe that was the reasoning for ...

Serious issues depositing checks under our DBA

I opened a business checking account over a month ago, set up my DBA, which was confirmed by email and told I could go ahead and deposit checks. I deposited to checks made our to our DBA, only to be rejected, it said, due to the DBA not being set up. Each time I call, and wait a long time for customer support, they tell me it is a problem with their third party company who handles the check deposits, and they will fix it. They have now tried to fix it about 5 times, sent me agologizing ...