Novo Reviews in July 2026: User Ratings, Pros & Cons

Bank Novo has been amazing with helping…

Bank Novo has been amazing with helping me with all of my business needs. They treated me like a person and not just an account number.

Do not bank with this bank

Do not bank with this bank. We found some unauthorized charges on our account and the bank requires you to give them proof that you called the merchant and tried to resolve the situation....HUH, LOL, there is no bank that requires this anywhere in the world. Oh, but that's not the best part, the best part is it takes minimum 4 months to get refunded. Think about this, if it happened in August you would see the money back in December, maybe, at best case scenario. Run from this bank.

Wire transfer mysteriously disappeared!

OK, I'm New to Novo - already having problems. I received a wire transfer for a good amount of money. It took awhile for them to credit my account, and the moment it was credited to my accoount, it was immediately, mysteriously, debited, for a net of $0. It is Saturday and no customer service until Monday...No way to deal with an urgent situation. No one to call. Put in email message, and now waiting....

Always helpful and efficient

Date of experience: August 21, 2021

Worst business decision I've ever made…

Worst business decision I've ever made was deciding to bank with Novo. I opened up my account about a month ago and deposited 2 checks from clients. One small check didn't clear(this happens from time to time in business) this must have flagged the account for review. Ok, I understand, but that review has lasted a month now and they have frozen all my funds in my account nearly $10,000. The customer service is terrible and only says it's under review and can't give me a time or date it will ...

Novo is the perfect bank for our small…

Novo is the perfect bank for our small business. We have been at Novo since our bank closed and they made the transition easy! Not only that but our process of applying for both our PPP loan and the forgiveness process were seamless. Hands down would and have recommended Novo to all the small business owners I know.

The Best

Simple, straightforward, amazing tech, & impressive customer service. So happy I chose Novo!

I switched from Azlo to Novo when Azlo…

I switched from Azlo to Novo when Azlo closed. Novo has been a fantastic experience, very user friendly, responsive, really a great banking experience overall.

I love Novo bank

I love Novo bank. The staff is very helpful, and the platform is so easy to use and has many features.

UPDATE #2: THEY CLOSED MY ACCOUNT WITHOUT WARNING AND MY BUSINESS IS NOW THREATENED TO FAIL. WONT ANSWER MY EMAILS

On Monday of this week, I finally decided to change my bank for my small business. I found Novo, read the reviews and applied. My application was accepted and I was thrilled! Transfered all my money over (a mistake I now know not to do again), deposited a couple of checks, downloaded the app. Tuesday night, i was in the app customizing it. I wake up the next morning and find an email from them at 5:00 IN THE MORNING telling me they've decided to permanently close my account!!!!!!!!! Zero ...