Novo Reviews in July 2026: User Ratings, Pros & Cons

Great customer service and extremely…

Great customer service and extremely easy to start up.

NOVO is the best solution for all busy…

NOVO is the best solution for all busy people. Fast, easy and simple way to have your business money save

Rejection on account opening

I got rejected on trying to open a small business checkings account. the reason was undisclosed and according to support they are not allowed to disclose the reason. the suggestion was to just retry the application with a different email. I can see the novo account here on trust pilot commenting that they can help with denied accounts. this is a blatant lie and not true because I reached out to them and no help was provided. It is not efficient and actually ridiculous to blindly retry the ...

I had an issue with setting up my…

I had an issue with setting up my business account. I was going to give up, but your website, team members and forms made it very simply for me to correct the information I needed to complete my application process.

Novo has been great and they continue…

Novo has been great and they continue to provide adequate service.

I’m trying to login my account

Date of experience: August 29, 2021

Support is non existent

Support is non existent. They always want you to send them an email or leave a voicemail to have them call you back. It's really tough to speak to a human. Last time I called the guy told me there were only 3 people on shift to answer the phones that day! That's insane! My initial hold times to speak with someone always exceeded 15 minutes. No option for rushed debit card, so wait for a new card was 15 days. I had two accounts with them and they claimed to have sent me a new card that I ...

Automated Support / Horrible Support

I've been with Novo for about 1.5 years. The setup went smoothly and their web interface is clean and simple. WORST CUSTOMER SUPPORT EVER. After one year I tried transferring funds from my already established banking connection. I got an error asking me to try again. I keep trying and 1 month later I still cannot transfer funds into my bank novo account (even though I was able to previously) The worst part is Bank Novo's horrible, fragmented support system. They hit you with auto support ...

I gave this Bank a second chance… Bad Idea!

When I opened my account, it took 5 weeks to get a debit card mailed to me. OK, things happen, I will give them chance. I did get my debit card about 5 weeks after opening an account. Less than 2 months later here we are, today... I initiated a bank transfer from an external bank to NovoBank last week. Today, more than 7 days later, no deposit posted to my Novo account. I contacted my external (personal) bank, and within a few minutes I spoke to someone, and verified that the transfer was ...

Amazing customer service

Amazing customer service. I'm a new customer and feel like I'm actually banking in 2021.