Novo Reviews in July 2026: User Ratings, Pros & Cons

I opened an account with novo in April…

I opened an account with novo in April worst decision I ever made the account was randomly frozen it is now September. I haven’t gotten a clear explanation as to why and I have called every number there is to call gotten a lawyer and showed up to Novo’s office on 23rd st. It’s a scam.

Need dependable business checking? Avoid Novo!

The variety of services, intagrations, and features are great, they get 5 stars, BUT, customer service is an absolute joke. You can only request help through messaging on the app or by email. Response times are usually measured in hours or days. There is no support number to call if you need help and they have a history of closing accounts with little notice and refuse to provide a reason. It happened to me, after they messed up a mobile deposit the reply I got back from contacting support ...

Absolute worst experience I've ever had…

Absolute worst experience I've ever had with a bank. We deposited checks and they were rejected because they said my signature was scribbled over. We contacted support to take another look but It didn't help. Three days later we got an email saying our account would be closed due fraudulent activity UPDATE: Novo replied after my initial review to let me know that they can not discuss why my account is being closed. What a joke!!

Best Decision

So far this has been a great resource for me as a new business owner! Set up was easy, secure, and fast. My card came in a great amount of time, and the communication from Novo has been great.

I'm a food truck owner and I HIGHLY…

I'm a food truck owner and I HIGHLY recommend Novo for business loans and banking.

AVOID!!!

This bank is awful! Just spent 5+ hours emailing, calling, and leaving voicemails trying to get ahold of customer service. I even called a different line and asked for a supervisor... she wasn't able to get ahold of customer service either! I finally got an email response with completely unhelpful information... guess I'll have to wait til Monday! The debit card they gave me doesn't work, so I have no way of using my money, and apparently no way of fixing that. I'm at a dead end and will ...

Worst experience

Only "invited" reviews are 5 stars... real customers 0 stars! Worst experience! Restricts access cards never come.. no customer service! Can't get my money! No one has answers! Do not trust! Read only non-"invited" on trustpilot! Novo is a scam Shame class action coming soon! Will be gone like azlo and other banks!

I had $300 worth of fraudulent charges…

I had $300 worth of fraudulent charges (in a stat I am nowhere near) and they won’t return my money. It’s a constant run around to get the the “right” department. Total joke!

Was very high on Novo initially...

Was very high on Novo initially. However, there customer service has become so freaking horrible. I placed a request for a replacement card July 2021. Here we are now in the middle of September and I've yet to receive my card. I've utilized their message support and have been given the same lame canned response of allow 20 business days to receive card. Completely ignoring the fact that the 20 business days elapsed, 20 freaking days ago. I requested a phone call which seeking more clarity ...

Novo has given me the tools I need that…

Novo has given me the tools I need that other banks wouldn't offer. Consistent and valuable service, super fast transaction information, awesome app and website, I have had nothing but a good experience so far.