Novo Reviews in July 2026: User Ratings, Pros & Cons

Do not bank with Novo for your small…

Do not bank with Novo for your small business. If you have any issues at all, their support model is horrendous and will create a significant risk to your business. I wish I would have read these reviews before "banking" with Novo. The tier-1 support available through the app is extremely limited in what they can solve. They can only escalate by marking a support ticket as high priority but this has little to no effect on the resolution. You are at the complete mercy of their awful support ...

We had our account hacked and the only…

We had our account hacked and the only thing they keep telling us is ....it could take 120 days to see if you will get your money back. OH and since Mastercard doesn't report back on the status....Neither does NOVO. Its been 60 days already and I never hear anything from them. No money no emails no messages nothing! Do not use them if you ever get hacked you will not see your money. EDIT: I have talked to NOVO through email...on the app of course because that is the only form of ...

This "bank" steals your money.

After a fraudulent $500 charge they have been ignoring all of my messages for over a month now. This "bank" steals your money, then ignores you and does NOTHING to help you. I have been trying to get this $ back since August and am finally giving up. Bank Novo: I hope you enjoy the extra cash you stole from me.

Account denied

Account denied. When I asked as to why, I was told it was.denied for one of several reasons for which they could not clarify. Was told i could re-apply using a different email. This seems to be a bogus operation with poor customer service/relations.

DO NOT USE NOVO BANK!

DO NOT USE NOVO BANK! Everything was fine initially. Made a deposit without a problem. Received my debit card and used it for three purchases without incident. Then, out of nowhere without any explanation they notified me that they were closing my account. Contacted them via support chat regarding the reason for closing the account and they said "We are unable to speak to the specifics around why your account is being closed". WHAT?? You are closing my account but can't tell me why? Well, ...

Absolute garbage service

Absolute garbage service. Card number stolen and fraud text received. I respond and call back, sitting on the phone for a good 15-20 minutes going over the numerous fraud attempts made using my card number (physical card never left my possession). One charge was processed on my account and now I have to reach out to the store where the fraudulent charge went through myself because the bank won't. On top of that, I was advised to destroy the debit card because a new one was being shipped. ...

Doy trabajo 20%

Doy TRABAJO SUBIENDO 10 ESTADOS GANA 20$

Great, Honest and Efficient Online Banking Choice

Great honest online banking. Fast response and always very helpful. They don’t put their money before their clients and seem very focused on serving their users. Refreshing to deal with Novo.

Avoid if you’re serious about your money

You can not contact anyone through the phone. The only way to communicate with Novo is through a texting / messaging service. I had a merchant steal $7,500 from me over a month ago and it’s been a nightmare trying to communicate with Novo to get it back. They respond maybe once / day with a very generic response and they can not make or accept phone calls. They can only reply through texts. If you’re a serious small business & have money to protect, don’t expect protection or communication ...

Don't Bank on Novo

They closed my bank account for fraud. There was no fraud. They won't respond to my emails and they don't have a number