Novo Reviews in July 2026: User Ratings, Pros & Cons

Terrible experience

I was notified on Nov 9 that Novo had shut off my debit card due to attempted fraudulent activity. It would take 2-3 weeks to deliver a new card to me. This is way too long. After not receiving my card after 2 weeks I contacted CS through the app and a new card was sent "express" SIGNATURE REQUIRED. FedEx claims they delivered and I signed for it when I did not. Novo CS was not helpful at all in obtaining a copy of the signature, which must be done by the sender. I waited 5 business days ...

This bank is a nightmare to deal with, They are crooks and closed my account, not returning over $81,000.00

This bank is a nightmare to deal with. They originally opened up my business account March 2019 but I had an alternate business account at the time. I was planning on using this as a back up bank account to see how the service was what it offers etc. then in March 2020 the COVID-19 pandemic and lockdowns began. I am a small business owner so I started the process of getting a PPP loan through the government. In reading about PPP loans in the best Processes to go through many people ...

Terrible experience

I was notified on Nov 9 that Novo had shut off my debit card due to attempted fraudulent activity. It would take 2-3 weeks to deliver a new card to me. This is way too long. After not receiving my card after 2 weeks I contacted CS through the app and a new card was sent "express" SIGNATURE REQUIRED. FedEx claims they delivered and I signed for it when I did not. Novo CS was not helpful at all in obtaining a copy of the signature, which must be done by the sender. I waited 5 business days ...

Another silicon valley organization…

Another silicon valley organization with a hidden agenda. In order to accumulate personal information you are required to provide them with a huge amount of personal information, including a gov't photo ID. Only to have them deny your application

Another silicon valley organization…

Another silicon valley organization with a hidden agenda. In order to accumulate personal information you are required to provide them with a huge amount of personal information, including a gov't photo ID. Only to have them deny your application

Don’t bank here

Don’t bank here. All is good until you have problem. Don’t take the chance.

Novo decided to close my account on…

Novo decided to close my account on 12/1/2021, I ended up calling Novo off the back of my card with someone answering but then saying they can not discuss why and that my account was under review. I have about $800 in my account and have yet to see when they will return my money to me. The email clearly stated my account was closing on 12/1/2021. After emailing support over and over and continuing to get different stories and the run around I am upset as it’s so close to Christmas and I ...

Novo decided to close my account on…

Novo decided to close my account on 12/1/2021, I ended up calling Novo off the back of my card with someone answering but then saying they can not discuss why and that my account was under review. I have about $800 in my account and have yet to see when they will return my money to me. The email clearly stated my account was closing on 12/1/2021. After emailing support over and over and continuing to get different stories and the run around I am upset as it’s so close to Christmas and I ...

Novo is great as long as you don't need support

Novo is great as long as everything goes smoothly, which it usually does. When you have a problem and need to engage support all bets are off though. You can never talk to a person, and they push you to use the app, but you cannot track your issue(s) or often even get a response through the app. It becomes very frustrating. I have brought it up to support more than once but then I fall back into the same trap. It ends up just muddling whatever my current issue might be because there is no ...

Don’t bank here

Don’t bank here. All is good until you have problem. Don’t take the chance.