Novo Reviews in July 2026: User Ratings, Pros & Cons

We closed our account in November

We closed our account in November, and couldn't get end of month statements. They told us to contact support to get the statement. Here's why we closed our account: 1. Max of $5k out in withdrawals a day 2. Max of 20 transactions a day 3. Support takes about a day an email. So if you want to have an issue resolved, it takes about 3 days. Here's what support emailed us back in order to get our statements: Hi, Thank you for reaching out. Please answer the following verification questions ...

Nothing to say but hassle-free

Nothing to say but hassle-free, easy, flawless. Very good to work with, they keep you updated with info that could help your business.

Great

Great banking system

Horrible onboarding process

Horrible onboarding process, they dont tell you why they cant open a business account, they redirect you to their FAQs. Go elsewhere for new businesses, its a waste of time to engage with these folks.

Awful Service Giving Middlesex Savings Bank a Bad Name

Awful, awful service. First thing to realize is that they are NOT a bank, and only a front-end to Middlesex Savings Bank. Regardless, after dealing with them for over a year, they decide "To go the extra mile to ensure my account is safe by validating the account." During this process I was unable to deposit any funds, however, I was able to drain my bank account to ZERO. Thus, their commitment to prevent fraud is quite flawed. They've lost my money and a customer. On top of that, dealing ...

Do not give them your money

Do not give them your money! Our business account was hacked in September, it’s now mid December and we still don’t have the funds! Do not use this (bank). I could go into details about how many times they only contact us after we berate them…. With no solutions. I could go into how they let more charges go through, after I notified them of the fraudulent transactions…. I could go on about how they continue to send us emails about how our account is overdrawn, because of the fraudulent ...

Do not give them your money

Do not give them your money! Our business account was hacked in September, it’s now mid December and we still don’t have the funds! Do not use this (bank). I could go into details about how many times they only contact us after we berate them…. With no solutions. I could go into how they let more charges go through, after I notified them of the fraudulent transactions…. I could go on about how they continue to send us emails about how our account is overdrawn, because of the fraudulent ...

Awful Service Giving Middlesex Savings Bank a Bad Name

Awful, awful service. First thing to realize is that they are NOT a bank, and only a front-end to Middlesex Savings Bank. Regardless, after dealing with them for over a year, they decide "To go the extra mile to ensure my account is safe by validating the account." During this process I was unable to deposit any funds, however, I was able to drain my bank account to ZERO. Thus, their commitment to prevent fraud is quite flawed. They've lost my money and a customer. On top of that, dealing ...

Horrible onboarding process

Horrible onboarding process, they dont tell you why they cant open a business account, they redirect you to their FAQs. Go elsewhere for new businesses, its a waste of time to engage with these folks.

This bank is a nightmare to deal with, They are crooks and closed my account, not returning over $81,000.00

This bank is a nightmare to deal with. They originally opened up my business account March 2019 but I had an alternate business account at the time. I was planning on using this as a back up bank account to see how the service was what it offers etc. then in March 2020 the COVID-19 pandemic and lockdowns began. I am a small business owner so I started the process of getting a PPP loan through the government. In reading about PPP loans in the best Processes to go through many people ...