Novo Reviews in July 2026: User Ratings, Pros & Cons

You are not able to talk to a real person. User beware.

I attempted to open an account with Novo bank because they advertised being small busines friendly. I initiated an application and submitted everything they asked for. I kept getting requests for the same information I already provided. This happened three times. I reached out to the individual who was introduced as my onboarding specialist to be informed they couldn't speak to me via the phone to anser any questions. They have no customer support people. If this is how they treat people ...

Everything is good

Date of experience: December 25, 2021

NOVO has terrible customer service

NOVO has terrible customer service.

Novo bank froze my assets for over 6…

Novo bank froze my assets for over 6 months. My assets are still frozen. I have called the bank on numerous occasions only to receive the same robotic skit. “ we do apologize for the inconvenience, we know this is a frustrating time ; your account is under investigation. If additional information is needed our team will reach out. That never happened. My business affairs are affected tremendously from this hold on my funds. It has been a complete nightmare. I have never had and experience ...

STAY AWAY!

STAY AWAY! TERRIBLE BANK! You have been warned! They froze my money then my account without explanation. it has been 7 days and I'm still not able to reach anyone that can give me an answer.

TERRIBLE EXPERIENCE WITH THIS COMPANY…

TERRIBLE EXPERIENCE WITH THIS COMPANY THEY ARE LIER'S!!!!FRAUDdon't believe any positive reviews. nothing more than a con. no withdrawals, and completely unresponsive. had to go through so many posers too before I could find someone legit to help get it back. Traderec overyasset.O rg . Don't mind sharing with others. Hoping this helps

I’m locked out of my account and have…

I’m locked out of my account and have not received my debit card that lists the number. I can’t find the number anywhere and the email support sucks. Update My review clearly states I’m locked out of my account. I can not reset my password , because I have a new phone. Everytime I reach out to support the send me a respond in the app that I can’t access

Nova Bank is by far the best…

Nova Bank is by far the best professional asset you can have on your team. To achieve high success, efficiency, through true clarity of personnel multiple transactions, accurate accounting of funds. With the synchronicity and precision of a successful rocket launch!Mike Cooper

Worst Business Banking EVER!

I’d give a negative 5 if that was possible. This has been the worst banking experience I’ve ever had. I understand that NOVO is not bank and acts as a “front” but that should allow for better customer service. Well they certainly don’t get what customer service entails. My interactions have been less than satisfactory with the current issue now 7 days old with no response other than “thanks for reaching out…did this resolve your issue?” How is this support? That this outfit has no fees is ...

The Best Customer Service

Every experience I've had with Novo has been excellent, which is far more than I can say for my interactions with other big banks. It seems like they really care and they truly strive to deliver a high quality banking experience.