Novo Reviews in July 2026: User Ratings, Pros & Cons

I am very disappointed with Novo.

I am very disappointed with Novo.. No one to talk to about what has happened to the deposits from sales over Christmas. I opened a ticket on 12/28 and no one has contacted me, as of yet. At this point, I feel as though Novo Business Banking is a scam and I will no longer have any of my business funds transferred to Novo.

I have no idea how these are real…

I have no idea how these are real reviews. Do you want a bank that you can only text and wait 24 hours for a text back and then you must respond and it takes another 24 hours? How about a bank that says they send checks directly - I requested several checks sent on the 21st - they didn’t get sent and delivered by the bank until the 29th. Two checks canceled because the bank said the bar code was incorrect. Novo says you can pay off your Venmo and PayPal however both have daily and weekly ...

Worst banking experience ever

Cons: No customer support telephone number All issues must be handled via their app Most issues take 3-4 times of reaching out to properly resolve Ridiculous wait times for checks and deposits to post to your account New added security for mobile check deposits makes it impossible to actually deposit a check and takes an additional 2 days to review, on top of the ridiculous 3-5 it already takes to post a check. Pro: $20K in free processing with Stripe I hate this bank and would not ...

Novo Bank is NOT a real bank

Novo Bank is NOT a real bank. Do not put your money in this bank at all! It is likely a scam. You have no customer support. They continue to string your along with email after email when you request to have an actual number to speak to someone. The number that’s on google only goes through an automated process and you can not speak to a person at all. Meaning there is no one really manning this online platform. We have deposits that were available but all of a sudden it’s not available to ...

Novo was created by satan himself lol

I would not give this to my worst enemy. This bank system is so slow and behind. One example It takes 1hr just to recieve any instant pay transfer through apps like cash app, venmo, square..this bank is so far behind on its tech……it blows my mind that azlo was shut down and they still got this piece of s**t company still running…azlo was such a great experience. Novo is terrible just use a actual business bank account… Oh yeah they steal money and dont post your transaction activity on purpose

Great Customer Service!

Great Customer Service!I recently had my first issue that I needed to contact support over (fraud charge). The customer service team (Dante & Mark) were really, really nice and professional. They were on top of making sure I had everything straightened out. This is in stark contrast to the other experiences I've had with commercial banking.

It's NOT a bank, it's a front for a scam.

Terrible. Simply TERRIBLE. They reversed my check deposit 30 days later. By that time, my original payer refused to pay me again. The bank has no agents. Just internal message system. You will have no email trace, no telephone logs to prove anything. I don't even this this is a bank, they are a middle man of sort that use a pseudo bank at the back end. BEWARE: Do not use this bank unless you are ready to part with all your deposits with no accountability, no emails, no phone numbers, no ...

Customer service sucks. Expect to be ignored.

Run. This isn’t a bank. It’s a name acting as a bank. Deposits are a headaches. Support is non existent. It’s for very very very small businesses.

Great Customer Service!

Great Customer Service! I recently had my first issue that I needed to contact support over (fraud charge). The customer service team (Dante & Mark) were really, really nice and professional. They were on top of making sure I had everything straightened out. This is in stark contrast to the other experiences I've had with commercial banking.

terrible customer Service and 1500 unaccounted for

I had a fraudulent transacation worth over 500 dollars that has a case that has been open for over 1.5 months with no progress and another simple transfer from Novo to my personal Schwab checking account that never deposited to Schwab and all I have been given to help is a tracing ID that Schwab can’t find anywhere in their system. I continued to follow up with NOVO via chat since they they don’t provide you any means to talk to an actual person and it takes days for a response and they ...