Novo Reviews in July 2026: User Ratings, Pros & Cons

When you don't have time for phone calls...everything Novo is online!

After having 20+ different bank accounts among all of my businesses, I really like Novo. The mobile app is very user-friendly and intuitive. It incorporates modern technology well and makes it fairly easy for customers to pay. I am impressed by the customer service too - every time I make a change to my account, there is someone on their end on top of it within a couple of hours. They communicate with me constantly with status updates and when there is more information needed, they provide ...

Not recommended, poor customer service.

I do not recommend Novo. I initially chose it for my small business after reading some online reviews and because of the lack of fees. However, the customer service is terrible. I had an issue that I emailed them about, and it took them almost two months to resolve, with me having to reach out multiple times via email and phone to remind them that no one had yet responded and resolved my issue. I plan to switch to another bank that is known for having better customer service - I now ...

DO NOT DO IT - WORST DECISION

By far, the worst business decision we've made. Our business currently has ZERO checks because we've been unable to order checks, in the 6 weeks that we've tried, through FIVE different companies. All of them (including Office Depot and Vistaprint) have refunded our money and informed us that our routing number does not match the account. Our guess is because Novo is NOT A BANK and we have to use the info from Middlesex Bank, although in all of our "conversations" with the Novo "bot", we ...

The single worst decison I made- NOVO.

This was the absolute worst decision I made for my business. You can't speak with ANYONE directly. They first have you speak to a bot. You find yourself trying to phrase your question 20 ways to the bot. Finally, they refer you to their customer service...be aware your question must be sent - and you do not get a response until at least 12 hours. A lot of times the answer isn't what you asked at all. Nothing specific to your account. Sending a check directly from NOVO takes 10 business ...

Zero customer support

Zero customer support. When you call Member Services you get a voicemail but they never call back. Total sham. I am also reporting to BBB.

Not a real bank! Terrible support!

Not a real bank, they’re like a middle man between you and a bank. No support! Be prepared to chat with a bot and wait days for a real person to get back to you via email. They survive off of finding ways to fee your business. I’m closing this account and looking elsewhere.

A quality Business Bank.. I love having a business account with…

I love having a business account with Novo Bank because they have superb, thorough, and caring customer support representatives! Bank with Novo, and bank with professionals!

The other day

The other day, they lost all the money in my account. They said it was a glitch in their app. But when it was fixed, they just sent what was lost. Nothing with the app was changed. Now it’s been 7 days and the 2 checks I cashed still aren’t available. How am I supposed to run a business without money. Their support system is the worst. They want you to message them on the app and half the time they don’t respond. Please do yourself a favor and don’t sign up for Novo Bank. Sign up for a bank ...

Novo is the only way to go!

Novo is the only way to go if you need an online business bank account. The platform is simple to navigate and all the features make it #1 by far in my book. I had other business accounts in the past but after I gave NOVO a shot it's the only online business checking account I'll ever need . THANKS NOVO

Will not protect you in the event a…

Will not protect you in the event a business REPEATEDLY takes money out of your account that you didn’t authorize. Go to the SEC and file a complaint if this happened to you. They must legally stop transactions that are not authorized regardless of whether you had a business relationship prior or not. That is the LAW.