Novo Reviews in July 2026: User Ratings, Pros & Cons

Great Banking for small…

Great Banking for small businesses....PPP application and forgiveness was very simple with NOVO!

Terrible service

Terrible service. They froze my external account from making DEPOSITS after one didn’t go through. They have to remove this hold manually and have been unable to for days. I can see them freezing withdrawals but to prevent deposits?! Im still trying to have them remove the hold they put onto my account just so I can put money in. I will be looking for a new bank after this.

Why is my review Ben removed?

Date of experience: March 31, 2022

Have met all expectations for my new…

Have met all expectations for my new business.

Bank Novo can't count…

Opened my account a year ago for my single member LLC. No issues until they bounced a payment to my 1099 employee in error. Tech support admitted their mistake but refused to take responsibility. You can't speak to a person, ever. I can't trust a bank that cannot count. Save yourself the drama and pick another bank.

Canceled Service

I my account was edited so I was unable to recover it because my information didn't match what was on file so they couldn't send me a recover link even after I supplied the all my info when I signed up... I have not been contacted by one of their agents.... Cloys Feldman 251.222.0028

Ghost Bank! This is a very bad customer service Dispute/fraud charges is not investigating! …

This is a very bad customer service bank. I called in for dispute due to card lost, and the agent told me to go to the apps and NEED to hand written a letter saying I need to dispute? So I did, and they come back with saying 120 days wait time rules, without any letter telling me anything. No reference number, not asking me to signed anything at all. By 30 days I call (never a human answer) and I went to apps, they start telling me, not able to dispute because they ask the fraud merchant ...

Novo Rejected My Application For No Reason

Thank you Novo for rejecting my application for a small business checking account because you saved me all of the headaches of dealing with your horrible company. I have decent credit and I have not had a negative issue with my personal banking accounts for well over 20 years. Yet when I tried to sign up for a business checking account to cover my gig work -- y'all denied me because I was high undefined risk which made me unsuitable for a business checking account. Thankfully, upon being ...

Can't get your money or speak to anyone

The tech is outdated and the limits placed on business has meant that I am going back to my chase business account. However, it has taken now 4 days to try to get any money out of the account. There is no way to speak to anyone and the chat function is useless, I think they only have 3 people working for the bank. Frustrated is an understatement, stick with the major banks.

The ONLY Business Bank Account You'll Ever Need !!!

Literally the best bank to for all your business banking needs. The app is seamlessly curated to the modern needs of an entrepreneur and everything is just so clean, thorough and concise. The perks/rewards system is super cool and that's not even the half of it. The support system is built into the mobile app so if you're ever having an issue you get to submit a ticket WITHIN THE APP and chat with an agent live ! No more sending emails back and forth that tend to be hours apart like most ...