Novo Reviews in July 2026: User Ratings, Pros & Cons

Great for my small business.

Date of experience: May 31, 2022

Game changer for remote workers/business owners!

Novo is very easy to use and is a game changer for those working remotely. The setup process was by far the easiest I've ever experienced and the fact that they are continuing to bring innovation into their product is essential for me as a customer because I know it will only continue to get better.

This has got to be absolutely the worst…

This is hands down absolutely the worst banking experience I've ever had to endure. Open an account on 5/12/2022 and got approved. On 5/13/2022 I made an instant deposit of $51.00 via PayPal because that's one of the options according to the App and my money was instantly taken from my PayPal account only to not be instantly deposited into the Novo account. After about an hour I try contacting support with no luck. 5/14/2022 I receive an email from Novo that my account has been flagged for ...

Game changer for remote workers/business owners!

Novo is very easy to use and is a game changer for those working remotely. The setup process was by far the easiest I've ever experienced and the fact that they are continuing to bring innovation into their product is essential for me as a customer because I know it will only continue to get better.

Debit card being declined everywhere. Can't reach anyone. Unacceptable.

I am so upset. I was very excited to get his new bank and my debit card worked for one week. This week my card is being declined for everything. I can't reach anybody and this issue has been a huge inconvenience for my family. I've been with them month and I'm already over it. I can't have MY money held hostage and no way to reach anyone.

If I could give ZERO stars I would

If I could give ZERO stars I would. I was liking novo until my account was charged on separate occasions with UNAUTHORIZED transactions. I had over 1.2k STOLEN from my account and I’m nearing the 120 day mark with no update. As a small business owner who’s still growing it’s so disgusting to have your hard earned money STOLEN and a “bank” doing not even the bare minimum. No number to call, slow customer service, horrible platform I opened up an account with chase. If I don’t get my money ...

I had a dispute for a transaction

5/25- response to Novo. Yes, I received completely useless information from your bank to be told it’s a civil matter. The cops aren’t going to get me my money back. MY bank should protect my account from fraudulent transaction. Yet ANOTHER request was sent requesting what information was sent in by the vendor and NOVO has yet to send this to me per my repeated requests. Instead I just receive CUT and PASTE canned responses. 5/23 I had a dispute for a transaction from JANUARY . First let ...

Please let me save you

Please listen and let me save you from the worst banking experience I have ever had. First I had multiple times where a deposit sat pending for weeks and I kept going round and round with them as to why. When I already was switching banks, my debit card suddenly has fraud charges on it. I am frantically trying to cancel it and can’t get an answer on the “24/7” line. I was finally on the phone for the one when a second went through. I jumped through all their hoops and contacted the vendors, ...

WALK AWAY FROM THIS BANK NOW

WALK AWAY FROM THIS BANK NOW Don't even try to sign up! I am totally disappointed in this so-called digital bank. The sign-up and account review process are basically a joke. After my initial funding is transferred, they asked me to send over the partnership agreement in chat. Uploaded and didn't hear back for a month. Contacted them, asking me to send it over email. Sent and didn't hear back for a month. Now they are asking me to upload again via chat. So my money is stuck, business is ...

This is not a real bank.

This is not a real bank. They have no phone number, no e-mail, customer service is not allowed on a computer only on the phone app. They put 5 day hold on deposits, and it took them 10 days to process my 3 bill payments, and that was before they even mailed the check! Terrible experience.