Novo Reviews in July 2026: User Ratings, Pros & Cons

Free banking for my business

Free banking for my business. What's not to love? Pretty simple to use, connects to Wave Accounting. Allows easy deposit and payments.

Free banking for my business

Free banking for my business. What's not to love? Pretty simple to use, connects to Wave Accounting. Allows easy deposit and payments.

Novo is so easy to use!

Novo is so easy to use, and their features are amazing. By far my favorite bank to do business with!

I can’t get a hold of anyone to close…

I can’t get a hold of anyone to close my account and access my money. I can’t verify my account as my business is now closed, and I no longer have the associated phone number or email address. The phone number on my debit card requires the account number (which isn’t my debit card number I guess) and then says to email them if you have issues, and the emails don’t even go through. I need someone to contact me so I can verify my identify and access my account!

My Novo account was hacked

My Novo account was hacked. It’s been 4 months and although they claim to be FDIC insured none of the thousands of dollars in fraudulent charges have been returned to my account. Representatives refuse to call me. When I finally got a phone number I sat on hold for 30 minutes then a message came on that said no representatives are currently available and instruct me to leave my info then they send a message through the app and I get no help. I’m getting the same excuse that the charges are ...

I am very unhappy with this bank

I am very unhappy with this bank, they are really just a middleman web front, and I dont think they even handle the money, as transactions are posted to some other bank in Mass. I guess that why it takes them so long to clear deposits and respond to customer service requests, because they have to go through someone else. And their responses to these reviews are just plain hype and most are untrue. Not recommended at all. :(

Quality Solution for Small Business

Responsive, secure, friendly, innovative, low cost. Great for a new business or self-employed person.

Quality Solution for Small Business

Responsive, secure, friendly, innovative, low cost. Great for a new business or self-employed person.

Fraud on account bad customer service

If you value customer service I don’t recommend Novo. My bank account had over $1000 in fraudulent activity and I have to navigate it through robotic copy and paste answers by the customer service texts. Stick to a bank you can pick the phone up to when there is a problem like your account being emptied. We have an online bank for our personal and we can call them when we have a problem. We’ve been with them for years, so it’s not that it’s an online bank, it’s the way they have structured ...

This is an absolutely terrible "bank"

This is an absolutely terrible "bank". I've been with them for a few years, ever since azlo closed and they poached a lot of their small biz customers. the difference between azlo and novo is night and day. for one, with novo they make it nearly impossible to reach someone. they have a number on the back of the card that - should no one be available to take your call (in the middle of business day hours) they ask you to leave a voice mail - which they never respond to. then, their live chat ...