Novo Reviews in July 2026: User Ratings, Pros & Cons

Absolutely no customer service, suspicious activity

Really terrible customer service. It's impossible to get anyone on the phone. I sent money to my business account using Wise and it was immediately pulled out of the account by Novo. When I wrote to them, they said it was going to reappear within 1 day. It did not return and the money is now missing. I have no choice but to close the account, it has been a complete waste of time and also either fraudulent or extremely poorly run. As soon as I mentioned this in a support chat, the thread ...

I was so impressed with how quickly…

I was so impressed with how quickly Novo resolved and refunded a fraudulent charge. They sent a new card immediately and I felt like they took great care of me and my account. I recommend Novo to every freelancer/small biz owner I know.

wasted 24 hrs in their application…

wasted 24 hrs in their application process only to learn that they could not verify original CA driver license and LLC company documents. Not sure how a bank can exist if their ability to verify documents is questionable. This was the first organization in US which said they could not verify my CA driver and rejected the application without providing any solid ground on the reason for rejection.

I was so impressed with how quickly…

I was so impressed with how quickly Novo resolved and refunded a fraudulent charge. They sent a new card immediately and I felt like they took great care of me and my account. I recommend Novo to every freelancer/small biz owner I know.

BEWARE

UPDATE after Novo's reply: Novo's reply shows further evidence of the incompetence you'll have to deal with if you open an account with them. Clearly the person who responded did not read my review as I clearly stated one of the problems I had with them was getting my debit card replaced (which is one of the places they state I can get the support phone number). Additionally, what this person did not say is that even if you happen to get ahold of the phone number, you need an active account ...

Novo FRAUD ALERT

Novo is the absolute worst bank ever. I had a $1,200 fraudulent charge on my account from a business in England!!! I reported it immediately to Novo as fraud and they will not refund the charge. I personally contacted the business in England that took the money and they said that Novo never disputed the fraudulent charge or they would have investigated it. Over 120 days have gone by and since it is not a personal account by law they do not have to refund the fraudulent charge that they let ...

Banking, online for all business type

Small business banking, online!

Novo is great if you start transfering…

3pm Update... a few hours later... before my review below went live, i recieved a msg that my limit had gotten updated... this time only the monthly, almost got aggravated, but it chatted back to please raise daily as well... about 3 hours later, it was raised.... maybe there is hope yet. I am going to leave the below review unaltered... Disappointment comes with unfulfilled expectations. So, set your expectations accordingly. Novo was easy to setup, and easy to use online, with several ...

Banking, online for all business type

Small business banking, online!

Novo is so easy to use!

Novo is so easy to use, and their features are amazing. By far my favorite bank to do business with!