Novo Reviews in July 2026: User Ratings, Pros & Cons

I started banking with NOVO in…

I started banking with NOVO in September 2021. The adventure has been wonderful. The updates and upgrades are always relevant and valuable. There are several native integrations that makes NOVO a technical powerhouse. If you are a start-up company looking for a place to bank, NOVO is a great choice. You will be amazed at the level of support you receive throughout your journey. Since my original review on July 10th, Bank Novo has added bookkeeping functionalities and tax filing services.

Here to stay. Best bank I’ve dealt with.

Ever since I signed up the whole NOVO experience has been a breeze. They make sure all my payments go out on time the app is super easy to navigate. They made my PPP application so smooth and I got my funds a few days later and when it came to the forgiveness they sent e-mails reminding me to file and they mad that process smooth too. For as long as I stay in business I’m not switching for my banking needs.

Novo is a hot dumpster fire.

USE A DIFFERENT BANK I lost my debit card. Their 'fraud protection' is in a different country and didn't even know Novo was a bank Got the actual number to speak with a human. (617-666-4700 or 844-260-6800) Andrew didn't know ANYTHING about the bank. Not even if they are FDIC insured. He was rude and not helpful in the least. After an hour and a half of playing games with them, I still don't have a debit card. At this point, it's moot. I will never allow this company ANY access to my ...

They have locked my business account…

They have locked my business account with no explanation or next steps! They have zero communication with me. I have $20,000 frozen. I contacted my lawyer this morning! Then someone from their company reviews my LinkedIn in profile!?

Great experience

I’ve had no issues or snafus. Set up was super easy. I love that I can make different reserves for my different goals and for direct access and movement of my money. I love that there’s an option for a direct loan and my rep has been great with communication. All in all, very happy with my experience.

Largely useless — unless your small business is not urgent?

The noise to signal ratio is ridiculous. The only way to communicate with customer service is email, which, being a non-urgent means of communication, drags out for hours and days resolving a question that could have been answered by live chat or phone in two minutes. If the customer service rep who answered the email has reading comprehension issues and instead of your question answers a question no one asked, you need to reply and wait for another answer for hours or days. There are no ...

5 star On-line banking. Highly recommended.

NOVO small business banking is an excellent service. I have been banking with Novo for 2 years. Deposits and transfer are easy and efficient. I travel outside of the US for my business and often need to withdraw funds from the local banks in the country I am in. A solid plus is that Novo refunds all ATM transaction fees. So on the 1st of every month I receive an automatic deposit of all fees. As little as a few $. Up to unlimited. A great perk. Gotta love when a bank actually pays their ...

DO NOT USE NOVO!!!!!!

DO NOT USE NOVO!!!!!!! They treat customers like trash. If I could give them 0 stars I would. They make life unnecessarily difficult for small businesses in good standing. WORST BANK EVER. period

I will not be purchasing from NOVO again

I really hate to write this. But unfortunately I will not be buying from Novo again. I’m really disappointed. I love the styles. My partner bought me HELOISE/Black for my birthday back in June. I was so in love with them and had my eye on them for quite some time. The first time I wore them was out for my birthday lunch. The second time I wore them was the following weekend for my birthday party. The sole/heel fully detached from the bottom of the boot. I was so gutted. So I went back to ...

Discrimination

Run a business we are very popular. Once they found out we do humanitarian work in Asia and Kenya our application was denied with haste. Our organization has a long standing, we have all or financial and legal documents in order. Didn't matter. Take your business to a more reputable place