Novo Reviews in July 2026: User Ratings, Pros & Cons

No protection for your Banking

Over time using Novo Platform. With security issues arriving at the Business account. Contacting support for advice and help to protect against unauthorized behavior. Was noted that the customer service ignored the second petition for protection and/or stop. Conclusion: The situation was over Novo's expectations related to Banking security and safety protocols for their clients. Alone on my end. Thanks

Terrible customer service.

Looking at the date of the positive reviews, it appears that Novo hired someone to counteract the negative responses with fake accounts probably ….reporting great reviews. This so called bank has NO reliable customer service. Getting hold of a actual person to discuss the problem is impossible.

Terrible customer service.

Looking at the date of the positive reviews, it appears that Novo hired someone to counteract the negative responses with fake accounts probably ….reporting great reviews. This so called bank has NO reliable customer service. Getting hold of a actual person to discuss the problem is impossible.

Ambiguous mobile deposit policy = rejected mobile deposits

Novo rejected a mobile deposit after I endorsed it to Novo per their instructions. The check was from a company that Novo had previously approved for a mobile deposit, and the amount was far less this time. The support rep told me I would have to ask the company for another check. I did and they sent me a second check. Again, rejected by Novo. These checks are payments for work I did for the company. I am so embarrassed I have to go back to them again and tell them their check was rejected. ...

Ambiguous mobile deposit policy = rejected mobile deposits

Novo rejected a mobile deposit after I endorsed it to Novo per their instructions. The check was from a company that Novo had previously approved for a mobile deposit, and the amount was far less this time. The support rep told me I would have to ask the company for another check. I did and they sent me a second check. Again, rejected by Novo. These checks are payments for work I did for the company. I am so embarrassed I have to go back to them again and tell them their check was rejected. ...

There is something very screwy with…

There is something very screwy with this company. It is supposed to be a legitimate business bank but they are a bit shady. I opened an account with them for a holding company to transfer real estate income from my properties. I was issued a debit card which I never used. It never left the box in my desk drawer. I made online transfers only. Somehow, a charge was made on this debit card. This should not be possible unless someone inside the company gave my information out. I don't see how ...

There is something very screwy with…

There is something very screwy with this company. It is supposed to be a legitimate business bank but they are a bit shady. I opened an account with them for a holding company to transfer real estate income from my properties. I was issued a debit card which I never used. It never left the box in my desk drawer. I made online transfers only. Somehow, a charge was made on this debit card. This should not be possible unless someone inside the company gave my information out. I don't see how ...

Online Check Deposit Issues

Understandably, Novo requires a specific signature on checks for deposit. However, if you mess up in any way you won’t be able to deposit your check. There also isn’t any way to mail the check in for deposit in this situation. I was also disappointed with their customer service rep. as she didn’t offer any further steps to help me. I ended up getting a reissued check and depositing it at a different bank.

I like Novo because of the ease of use

I like Novo because of the ease of use. Any issues you may have are easy to resolve. The customer service is excellent. Thank you.

Easy to use

Easy to use! Great overall experience