Novo Reviews in July 2026: User Ratings, Pros & Cons

Amazing

Was quick to setup and had a bunch of good tools to utilize

Outstanding service.

Date of experience: August 01, 2022

Great for my small biz

My favorite feature is the reserves! This was the main reason I transferred my business banking from a more well known bank (where I still keep my personal checking).

These guys ROCK

These guys ROCK! 5 Star all the way!! I could tell you about all the benefits, but I bet they say it better. Give them a shot, you'll never go back to banking in person again!

Horrible Customer Service

I had problems invoicing a client where they kept receiving an error message. I opened a ticket, they responded 4 days later with some suggestions. My client tried different payment methods & her account was good. She's paid an invoice before with me. I canceled that invoice and sent a new one. Same issue. Every time I responded back to Novo's Customer Service, I was told it was being escalated and someone would be in touch. Nothing. I had to keep doing follow-ups. But no one ever reached ...

FAST and NO BS business account…

I needed to have a business account fast..went to a local bank who had all these paperwork they wantef me to fill and bring on a different day because "the account person" wasn't in. Since I was in a hurry, and being that it was 2022, I decided there had to be an easier way...checked online and found NOVO and the whole process was so easy and convenient without having to jump through hoops nor talk to anyone. It's been 1.5 years now and still extremely happy with how seamless my banking is.

Horrible Customer Service

I had problems invoicing a client where they kept receiving an error message. I opened a ticket, they responded 4 days later with some suggestions. My client tried different payment methods & her account was good. She's paid an invoice before with me. I canceled that invoice and sent a new one. Same issue. Every time I responded back to Novo's Customer Service, I was told it was being escalated and someone would be in touch. Nothing. I had to keep doing follow-ups. But no one ever reached ...

I really wanted to go with a smaller…

I really wanted to go with a smaller bank but they couldn't verify my address with insurance bills or toll bills. Does anyone else know what would work?

Customer service is pathetic

Customer service is pathetic. Bank will make an arbitrary decision that affects clients’ finances and causes frustration and headache, and only way to attempt to resolve it is a slow, maddeningly frustrating chat conversation half the time with a bot. Mobile deposit is your only option. Forget cashing a check. 3 months for me to get their pos debit card. No check book.Terrible. Awful. Just use a brick and mortar bank.

Customer service is pathetic

Customer service is pathetic. Bank will make an arbitrary decision that affects clients’ finances and causes frustration and headache, and only way to attempt to resolve it is a slow, maddeningly frustrating chat conversation half the time with a bot. Mobile deposit is your only option. Forget cashing a check. 3 months for me to get their pos debit card. No check book.Terrible. Awful. Just use a brick and mortar bank.