Novo Reviews in July 2026: User Ratings, Pros & Cons

How many debit cards are going to get compromised!

I am a nonprofit so can’t afford to have any money going missing. But it keeps happening! Unauthorized charges on both my old and new issued debit card AND the virtual card. They don’t refund the money, it’s in ‘dispute’ forever. I’m not initiating these charges and I need my money. So frustrating! And you can’t talk to a live person ever. Ugh

Scam bank. Run

RUN, don't walk. Will refused to deposit reputable business checks with no reason (and they are now marked for NOVO mobile deposit only/unusable), just suggestion from chat bots to use several forms of mobile deposits they clearly have affiliations with. No customer service, you can only chat with a bot. Sometimes long response times, but comments the same. We don't have to tell you why, have your clients re-deposit using these great 3-rd party payment options. What a nighmare. Several ...

DON'T WASTE YOUR TIME WITH THIS BANK.

DON'T WASTE YOUR TIME WITH THIS BANK. I was fooled by the marketing hype and chose this bank for my startup business and regretted it. I am trying to close my account with them and that is proving to be difficult too. :( A few of the issues I had: NO contact information, phone, or help on web site. Excessively LONG holds on check deposits. No check images. Statements have very limited information. Statement downloads have errors in file name dates, causing company accounting issues. Checks ...

Wouldn't recommend at all!! SCAM

Wouldn't recommend at all, recently opened up a business account and started depositing 2 small checks from my company just to see the processing times and clearance rather than just quickly despoiling my larger checks over 1k. One check was $441 and the other was for $479 (both printed checks was from the same HOA management company) somehow the check for $479 was rejected, they would not tell me why and just told me to request a new check from the vendor or have them do a ACH transfer, I ...

DONT WASTE YOUR TIME!!

DONT WASTE YOUR TIME!!! I THINK THEYRE A FRAUD COMPANY SO DONT SEND THEM YOUR BUSINESS DOCUMENTS..THEY JUST KEEP ASKING YOU FOR MORE AND MORE DOCUMENTS Response: been there, did that..time waster!!

Useless for business accounts

I had a fraudulant charge to my account, usually easily taken care of. Its been 4 months now and all I ever hear from support is they have 120 days to resolve the issue. Better believe that take every damn day to. I am told today that there will be a resolution by the end of next week, which is almost to the day, 120 days. They told me its on the merchant and theres nothing they can do. Got the same generic email 10 times, every time Ive asked about it. This is only for $111. I will be ...

Quite possibly the WORST online bank…

Quite possibly the WORST online bank I've ever dealt with. Use anyone else but them. They froze my account, canceled it and never gave a reason. I had over $40k in there and they have done nothing to help me. I am not to receive a check in 15-45 days. I run a small business and my tax payment didn't go thru now I'm going to be late. USE ANYONE BUT NOVO!

Account Compromised; Slow Customer Service

I would give zero stars if I could. Do not use this bank for your small business! My account was compromised twice and they are nearly impossible to get ahold of to correct issues like this. There is no 800 number and they do not respond promptly to emails.

Terrible bank

Terrible bank. I accidentally sent a larger transfer back to my old Azlo account. I tried to contact someone, no luck, no phone numbers, no real people on chat, etc. I used the support ticket option in the app to try and receive help, and got a canned response 2 days later from what appears to be a "bot" with no real info in it. They basically told me "sorry". F&ck these people. I am going back to Chase.

I wanted to love it but novo has…

I wanted to love it but novo has terrible customer service and if you want to deposit checks digitally, it won't happen. As another reviewer pointed out, they reject your checks and you have to embarrass yourself by asking your client for a new check.... Novo gives no reason behind what is wrong or why the check is rejected..... run far away if you need a bank in your corner, novo is terrible!!