Novo Reviews in July 2026: User Ratings, Pros & Cons

As a small financial consultant…

As a small financial consultant business it was very helpful to have Novo Bank back me up with an easy integration account. It is very easy for me to pay bills, receive payment and build credit.

What a joke

If I could give this "bank" zero stars I would. This bank was ok in the beginning then out of nowhere my account started to randomly become negative. It was confusing as 1. I had no transactions during that time I waited a day before fixing the negative as I thought the system made an error and would fix it automatically. The next day I log in 1. My account was even MORE negative 2. No transactions So I transferred money from my reserves into my checking. I then looked all over for a phone ...

Novo is genuinely a “pro-small…

Novo is genuinely a “pro-small business” bank. They are flexible in transactions and offer critical services that are sure only to keep getting better.

Worst bank ever

Date of experience: August 26, 2022

Transaction Disputes and Terrible customer service

I had no issues with the bank until my cards were stolen out of my wallet in a locked locker at the gym. A total of 5 debit/credit cards were stolen and transactions made of $200 at the nearest walmart. Of course a police report was filed immediately and all banks/credit cards were notified with a dispute. All funds were returned except NOVO Bank which was swiped 5 times totaling $1000. Multiple calls were made to several Novo customer service reps after not receiving a letter from the bank ...

Avoid Novo :-(

Unsatisfied, I am switching away from Novo. I told them that I'm disappointed and I'm switching away. The next week they sent me an email asking me to post a review on Trustpilot. Here it is: Avoid NOVO. :-( Novo declined two separate deposits recently. Both were checks from customers. I had nobody to speak to about these problems, but I could access live chat during their business hours or send emails. When I asked WHY each check was denied, they told me in one case "the time is not ...

This company shouldn't be able to…

This company shouldn't be able to exist. They denied some small charges to my REAL debit card, supposedly for security purposes. BUT....they allowed my VIRTUAL card to be hacked for a significant amount of money, without any stop-gaps at all. Now all that I'm getting are BS answers via the app and canned emails. Can't speak to a real person at all. So far it's been almost 3 weeks and it has put me in a bad financial situation. My account will definitely be closed when this is resolved. I've ...

Rely from "Don't Hold Back Reviewer" A Business Owner To Novo Bank

Reply from Novo A day ago Hi, We're sorry our deposit times did not meet your expectations, but our agents are available at the phone number on the back of your debit card. We are also available through the support function in your app to discuss faster funding options! My responses back to Novo bank (1) You have terrible customer service, rarely answer your phones? I don't understand this"Low" level of customer service? (2) You make it difficult for customers to close their accounts ...

Wish I read the reviews first...

Wish I read the reviews here before signing up with Novo and attempting to deposit a check. Novo denied my check because it was "altered". When asked what was altered about it they couldn't tell me, but they did leave a hint that it was not the endorsement.. (so what is it!?) It's impossible to talk to a real human on the phone and the agents on the chat respond just once a day. So I'm left with a check that has "Mobile Deposit at Novo" written on the back (per their instructions) and now ...

NOVO is not a bank its a platform!

insanely slow at processing checks and deposits.