Novo Reviews in July 2026: User Ratings, Pros & Cons

Horrible Bank

Horrible Bank. Not sure why I opened my Account with these folks. There is NO OPTION to download QuickBooks QBO files for QuickBooks Desktop version. There is no Proper Customer Service, everything has to be EMAIL. No Live Chat, No Live Phone Calls. I will slowly move my account to a main stream bank soon.

Working with this "bank" is the Worst

Working with this "bank" is the worst, most stressful experience since becoming a business owner. I really wanted to start off in the right foot but this "bank" is making it very difficult for me. I instant transferred money from my venmo to novo virtual card, it's been 5 days now that my funds are missing. Venmo was really easy to work with and super helpful, unfortunately since it's out of their hands, I have to deal with novo and it is like pulling teeth. Extremely slow customer service. ...

Great service and easy-to-use app

Date of experience: September 08, 2022

Run!!!!

Guys!!! Pay attention to these reviews. All the good ones say invited! I guarantee they are fake. Any of them that actually have bad reviews dont say that and we are just trying to warn you so please listen. Last week I did 2 instant transfers From 2 separate payment platforms. They never made it into my account, just disappeared. Bank is saying that 2 separate payment platforms messed up on the same day and it’s the platforms fault. I literally can’t talk to anyone, go ahead and look it ...

This Fintech/bank is a joke

This Fintech/bank is a joke. Took 10 days to deposit checks that cleared the day after deposit. One check they said was altered which was completely false. As soon as checks cleared they send email that they are closing the account and sending a check and they won't provide a business checking account. No way to get the $2000 out the shut down ACH to another bank. Despite having a company that has all the legal documentation and been around for 20 years. The support is non-existent and you ...

You should RUN from this fintech…

You should RUN from this fintech company, they are not a bank and have ridiculous rules that change by the minute. They refuse deposits without reason, the are SLOW on processing deposits, and their customer service, if you can call it that, it's foreign and not familiar with US banking regulations.

I have been using Novo for about a year…

I have been using Novo for about a year now and I have enjoyed the experience. Easy, online, and stress-free.

Use ANY other bank but Novo

I opened a novo acct for my business and my wife opened one for hers. They are not professional to deal with. You can NEVER get someone on the phone during the week and If it's the weekend forget about it. They're closed. My wife received an ACH deposit on Friday for $2,500 and needed to transfer most of it to another bank. Since Novo doesn't use Zelle she had to make a $1,000 withdraw and deposit that at her other bank. When she went to do the same on Saturday suddenly the rest of the ...

Horrible

Numerous, numerous problems simply trying to transfer from my bank to novo, getting verified, sending photos of checks, you name it. After setting up both online and through the Novo app, connecting my bank, verifying test deposits, and then trying a transfer, it would always always hang up on something. First tried direct bank to Novo transfer of $1000+, but it said only $600 limit unless I used the Novo app. So I tried the Novo app, but numerous problems again, first with direct ...

My money was gone within minutes

I have open this account at the beginning of the year hoping to start a good year with my business. But when I started to use my debit card, especially to pump gas so I can keep working, it was often declined, which at that point was fine because I see it as a protection. However, the day I was waiting a new large deposit from a client as soon as the deposit comes In I recieved another notification of a successful transaction made with my virtual card for 1,498.98 usd ... location Dubai? I ...